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Author Topic: Laptop freezes/stutters/drops frames for a split second constantly  (Read 2333 times)

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zylon0217

    Topic Starter


    Newbie

    • Experience: Familiar
    • OS: Other
    Laptop freezes/stutters/drops frames for a split second constantly
    « on: September 24, 2016, 03:25:04 AM »
    My Laptop is experiencing split second stutters, or freezes very often. It's usually every 45 seconds - 3 minutes, but it will act as if it skips, or drops frames, or freezes but only for half a second.
    I am running windows 10, intel i7-4720HQ CPU @ 2.60GHz, 16 Gigs of ram, Nvidia GTX 960M, with 120GB SSD and two 500GB HDD.
    I have no idea what has caused this problem, and i have done everything under the sun to try and fix it, and i'm at a complete loss.
    I installed 17 drivers, and then shortly after this problem started, so i went back to my restore point before the driver install, and it was still doing it. Which i thought was weird because isnt that the whole point of system restore? anyways, i downloaded all the drivers, one at a time to see which one made the problem go away, or worse, and each driver update did nothing, as my laptop was already stuttering since the updates, and then system restore. I uninstalled everything i have installed in the last week, i ran a RAM test thing, i defragged everything, i made sure it wasnt the Nvidia card, it's not my mouse, i'm not using AMD so it has nothing to do with that, xbox app is deleted, i ran a virus scan for every file on my laptop and it came up clean, including a root scan, also came up clean, opening task manager and looking at the usage, my cpu usage is at 3% 3.48GHZ, memory is at 23% disks are at 0, and when the laptop stutters i see no spike in anything, memory or usage it stays exactly the same.
    I rolled my laptop back to the furthest back restore point i had and it seemed to be working fine, the stuttering stopped, and everything was good... for about a half hour. Once i saw that the stutter left, i made a restore point of my laptop prior to the stutter, after it made the restore point, it started stuttering again.
    I've been watching my performance while typing this, and there isn't really a pattern, but i have noticed this, when my laptop stutters, the wi-fi performance bar spikes. I have no idea what it means, or what i can do about it, but i'm so far lost and out of this world, i don't know what to do. It seems like a hardware issue, but i have literally never had a problem before, and when i rolled back i don't know why it stopped stuttering for half an hour. If anyone can help, i would be so happy you have no idea....
    So when my laptop drops a frame/stutters/freezes for a split second, my audio is not affected whatsoever, and i have once again noticed the stutters either make my CPU usage spike, or my wi-fi in no particular pattern, sometimes the cpu spikes, sometimes the wifi, sometimes neither. I'm lost.....
    https://gyazo.com/b02def2a402feb6498348042093b6dfa https://gyazo.com/626fe3d10b494d58dd7e95198a33ff14 https://gyazo.com/f298d932ffb3582b68df618a411966e4 https://gyazo.com/abc9162915f506b1bb172630c383698b
    If you've made it this far, and read my novel, and can help or even offer ideas, you are truly great, and i appreciate it so very much, you have no idea.
    It happens when typing, watching youtube, playing league of legends, playing 7 days to die, portal 2, and literally at every stage of doing anything.

    proccesses with CPU usage first
    https://gyazo.com/b481c89c71e9ba7ca147ca525860c40c

    proccesses with memory used first
    https://gyazo.com/f2fdf782222382312987eef5641835a7

    processes with disk usage first
    https://gyazo.com/c18ec03eb56bd999e61026c6d793186a

    Lorraine walsh



      Intermediate

    • A techie by nature!
    • Thanked: 4
      • Experience: Experienced
      • OS: Windows 8
      Re: Laptop freezes/stutters/drops frames for a split second constantly
      « Reply #1 on: September 27, 2016, 06:32:08 AM »
      Based on your situation, I would highly recommend you to back up all your data on an external hard drive or cloud and do a complete factory reset of your  laptop. I have had the same issue with my Dell Inspiron 1545 and this did it for me!