I recently created a Facebook account and must have logged in at work when I usually just use my phone, anyway facebook found that to be suspicious and put a temporary lock on my account. Now normally to solve this they allow you to identify photos of friends which in turn allows you to log back in. This option is not available to me because I added a lot of friends prior to getting locked out, now the option is grayed out (see below)
So when I try to login to Facebook I get prompted with these steps: I will seperate each screen with # signs so it is easier to understand.
For security reasons your account is temporarily locked
If this account reflects your real name and personal information, please help us verify it.
I click continue...
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A Captcha screen comes up next
I put in the proper captcha and click next
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Please confirm your identity
Please choose one of the following methods to confirm your identity:
Identify photos of friends (hourly limit exceeded)
I am unable to select the Identify Photos option it is grayed out.
I click continue
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Upload a photo ID
To make sure this is your account, we need you to upload a photo of your government-issued ID. Your ID should include your name, birthday and photo.
Acceptable IDs include your:
Passport
Driver's license
State-issued ID card
Military ID card
Immigration ID with signature
Please keep in mind that we can't accept your profile picture.
Once we receive and review a clear image of your ID, we will permanently delete your attached identification document from our servers.
I click continue
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Upload a photo ID
To upload your ID:
Cover any confidential information (ex: address, license number) on you ID but make sure your name, birthday and photo are clearly visible
Take a picture of your ID with a digital camera or scan it
Save the photo to your desktop
Click "Choose Photo" below and follow the instructions
This is my government issued ID, I understand I won't get help with my account if I haven't uploaded a valid ID
Once the file is uploaded, I check the box and click continue.
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I get an immediate error below using IE,Firefox and Chrome. (Both on my desktop and my Galaxy)
Sorry, something went wrong.
We're working on getting this fixed as soon as we can.
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