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Author Topic: Blue Screen shut down help  (Read 3954 times)

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SuzanG

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    • OS: Windows 7
    Blue Screen shut down help
    « on: November 01, 2016, 06:26:32 AM »
    Windows 7-desktop computer
    I have had problems for months now, with my computer just going to the blue screen saying it is doing a dump.  There have been different error codes, and I have tried everything that I could think of including hardware driver updates, system restore, and full memory/hard drive check that took about 4 hours, and did not tell me anything was wrong.

    The most recent error code is "Stop Ox0000007e"

    I hope one of you tech experts can help me to come up with a solution.  It is quite an inconvenience, and cannot be good for my computer, and programs to shut down this way.

    Thank you.

    Allan

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    Re: Blue Screen shut down help
    « Reply #1 on: November 01, 2016, 07:09:17 AM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    Allan

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    Re: Blue Screen shut down help
    « Reply #2 on: November 01, 2016, 01:19:36 PM »
    I deleted your post - it was the wrong info. Please try again, but you want to post the error codes. Also, since there are so many please only post the 10 most recent errors.

    patio

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    Re: Blue Screen shut down help
    « Reply #3 on: November 01, 2016, 01:31:05 PM »
    They went back to 2009  ;D    8)
    " Anyone who goes to a psychiatrist should have his head examined. "

    SuzanG

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      Re: Blue Screen shut down help
      « Reply #4 on: November 01, 2016, 01:48:08 PM »
      Was it the wrong information, or you only needed the most recent 10 on that list?
      Sorry, there was this one item in the tops window of the results-this is what was there;

      Dump File         : 110116-52640-01.dmp
      Crash Time        : 11/1/2016 1:59:05 AM
      Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x1000007e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff6fc`500b9353
      Parameter 3       : fffff880`0319aa68
      Parameter 4       : fffff880`0319a2c0
      Caused By Driver  :
      Caused By Address :
      File Description  :
      Product Name      :
      Company           :
      File Version      :
      Processor         : x64
      Crash Address     :
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\110116-52640-01.dmp
      Processors Count  : 4
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 287,184
      Dump File Time    : 11/1/2016 6:04:31 AM
      ==================================================


      Allan

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      Re: Blue Screen shut down help
      « Reply #5 on: November 01, 2016, 03:18:05 PM »
      That's what I was looking for, thanks. Just the one?

      1) Have you recently installed any new hardware or updated any drivers?
      2) Please look in Device Manager - are there any yellow or red symbols?
      3) Please check for a bios update.

      SuzanG

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        Re: Blue Screen shut down help
        « Reply #6 on: November 01, 2016, 04:20:17 PM »
        No I have not installed any hardware lately, or updated the drivers.  Is there a simple way to tell if there are new versions available?  When I go in to Device Manager and go to drivers-to update there, it says that my drivers are up to date.
        There are no yellow or red symbols.  The Coprocessor had one, so I disabled it, and the Teredo Tunneling Adapter had one, so I disabled that also.
        I do not know if Bios has been updated-I assume I found the version/date and it is American Megatrends Inc. V1.2, 4/23/2008
        Info about my computer;
        System Manufacturer=XFX
        Model=MG-63MI-7059

        I do not know where I would find the correct Bios update to install.

        Allan

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        Re: Blue Screen shut down help
        « Reply #7 on: November 02, 2016, 05:47:10 AM »
        You may need to install the Nvidia Chipset Driver. I suggest you go to the nvidia website and let it scan your system for needed drivers (http://www.nvidia.com/Download/ScannForce.aspx?lang=en-us)

        SuzanG

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          Re: Blue Screen shut down help
          « Reply #8 on: November 02, 2016, 07:23:06 AM »
          I did this.  We will see if it worked.  :)
          The info that I gave you that was a 2008 driver was for the networking controller, but this update was for the display adapters. 

          Allan

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          Re: Blue Screen shut down help
          « Reply #9 on: November 02, 2016, 07:35:51 AM »
          What I think you need is the nvidia chipset driver, since you say there was an error listed for the coprocessor in device manager

          patio

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          Re: Blue Screen shut down help
          « Reply #10 on: November 02, 2016, 07:38:54 AM »
          She disabled it in Device Manager.
          " Anyone who goes to a psychiatrist should have his head examined. "

          Allan

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          Re: Blue Screen shut down help
          « Reply #11 on: November 02, 2016, 07:45:52 AM »
          Understood. Still, it was showing an error and rather than disable it I'd prefer to have the correct driver for it.

          Also, disabling it doesn't stop it from re-enabling on reboot.

          patio

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          Re: Blue Screen shut down help
          « Reply #12 on: November 02, 2016, 08:04:18 AM »
          We need to know more about the PC and the MBoard to locate the proper chipset drivers...
          " Anyone who goes to a psychiatrist should have his head examined. "

          Allan

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          patio

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          Re: Blue Screen shut down help
          « Reply #14 on: November 02, 2016, 08:24:49 AM »
          My bad...i missed that...Thanx.
          " Anyone who goes to a psychiatrist should have his head examined. "