Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Blue Screen shut down help  (Read 3944 times)

0 Members and 1 Guest are viewing this topic.

SuzanG

    Topic Starter


    Beginner

    • Experience: Experienced
    • OS: Windows 7
    Blue Screen shut down help
    « on: November 01, 2016, 06:26:32 AM »
    Windows 7-desktop computer
    I have had problems for months now, with my computer just going to the blue screen saying it is doing a dump.  There have been different error codes, and I have tried everything that I could think of including hardware driver updates, system restore, and full memory/hard drive check that took about 4 hours, and did not tell me anything was wrong.

    The most recent error code is "Stop Ox0000007e"

    I hope one of you tech experts can help me to come up with a solution.  It is quite an inconvenience, and cannot be good for my computer, and programs to shut down this way.

    Thank you.

    Allan

    • Moderator

    • Mastermind
    • Thanked: 1210
    • Experience: Guru
    • OS: Windows 10
    Re: Blue Screen shut down help
    « Reply #1 on: November 01, 2016, 07:09:17 AM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    Allan

    • Moderator

    • Mastermind
    • Thanked: 1210
    • Experience: Guru
    • OS: Windows 10
    Re: Blue Screen shut down help
    « Reply #2 on: November 01, 2016, 01:19:36 PM »
    I deleted your post - it was the wrong info. Please try again, but you want to post the error codes. Also, since there are so many please only post the 10 most recent errors.

    patio

    • Moderator


    • Genius
    • Maud' Dib
    • Thanked: 1723
      • Yes
    • Experience: Beginner
    • OS: Windows 7
    Re: Blue Screen shut down help
    « Reply #3 on: November 01, 2016, 01:31:05 PM »
    They went back to 2009  ;D    8)
       
     
    " Anyone who goes to a psychiatrist should have his head examined. "

    SuzanG

      Topic Starter


      Beginner

      • Experience: Experienced
      • OS: Windows 7
      Re: Blue Screen shut down help
      « Reply #4 on: November 01, 2016, 01:48:08 PM »
      Was it the wrong information, or you only needed the most recent 10 on that list?
      Sorry, there was this one item in the tops window of the results-this is what was there;

      Dump File         : 110116-52640-01.dmp
      Crash Time        : 11/1/2016 1:59:05 AM
      Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x1000007e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff6fc`500b9353
      Parameter 3       : fffff880`0319aa68
      Parameter 4       : fffff880`0319a2c0
      Caused By Driver  :
      Caused By Address :
      File Description  :
      Product Name      :
      Company           :
      File Version      :
      Processor         : x64
      Crash Address     :
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\110116-52640-01.dmp
      Processors Count  : 4
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 287,184
      Dump File Time    : 11/1/2016 6:04:31 AM
      ==================================================


      Allan

      • Moderator

      • Mastermind
      • Thanked: 1210
      • Experience: Guru
      • OS: Windows 10
      Re: Blue Screen shut down help
      « Reply #5 on: November 01, 2016, 03:18:05 PM »
      That's what I was looking for, thanks. Just the one?

      1) Have you recently installed any new hardware or updated any drivers?
      2) Please look in Device Manager - are there any yellow or red symbols?
      3) Please check for a bios update.

      SuzanG

        Topic Starter


        Beginner

        • Experience: Experienced
        • OS: Windows 7
        Re: Blue Screen shut down help
        « Reply #6 on: November 01, 2016, 04:20:17 PM »
        No I have not installed any hardware lately, or updated the drivers.  Is there a simple way to tell if there are new versions available?  When I go in to Device Manager and go to drivers-to update there, it says that my drivers are up to date.
        There are no yellow or red symbols.  The Coprocessor had one, so I disabled it, and the Teredo Tunneling Adapter had one, so I disabled that also.
        I do not know if Bios has been updated-I assume I found the version/date and it is American Megatrends Inc. V1.2, 4/23/2008
        Info about my computer;
        System Manufacturer=XFX
        Model=MG-63MI-7059

        I do not know where I would find the correct Bios update to install.

        Allan

        • Moderator

        • Mastermind
        • Thanked: 1210
        • Experience: Guru
        • OS: Windows 10
        Re: Blue Screen shut down help
        « Reply #7 on: November 02, 2016, 05:47:10 AM »
        You may need to install the Nvidia Chipset Driver. I suggest you go to the nvidia website and let it scan your system for needed drivers (http://www.nvidia.com/Download/ScannForce.aspx?lang=en-us)

        SuzanG

          Topic Starter


          Beginner

          • Experience: Experienced
          • OS: Windows 7
          Re: Blue Screen shut down help
          « Reply #8 on: November 02, 2016, 07:23:06 AM »
          I did this.  We will see if it worked.  :)
          The info that I gave you that was a 2008 driver was for the networking controller, but this update was for the display adapters. 

          Allan

          • Moderator

          • Mastermind
          • Thanked: 1210
          • Experience: Guru
          • OS: Windows 10
          Re: Blue Screen shut down help
          « Reply #9 on: November 02, 2016, 07:35:51 AM »
          What I think you need is the nvidia chipset driver, since you say there was an error listed for the coprocessor in device manager

          patio

          • Moderator


          • Genius
          • Maud' Dib
          • Thanked: 1723
            • Yes
          • Experience: Beginner
          • OS: Windows 7
          Re: Blue Screen shut down help
          « Reply #10 on: November 02, 2016, 07:38:54 AM »
          She disabled it in Device Manager.
             
           
          " Anyone who goes to a psychiatrist should have his head examined. "

          Allan

          • Moderator

          • Mastermind
          • Thanked: 1210
          • Experience: Guru
          • OS: Windows 10
          Re: Blue Screen shut down help
          « Reply #11 on: November 02, 2016, 07:45:52 AM »
          Understood. Still, it was showing an error and rather than disable it I'd prefer to have the correct driver for it.

          Also, disabling it doesn't stop it from re-enabling on reboot.

          patio

          • Moderator


          • Genius
          • Maud' Dib
          • Thanked: 1723
            • Yes
          • Experience: Beginner
          • OS: Windows 7
          Re: Blue Screen shut down help
          « Reply #12 on: November 02, 2016, 08:04:18 AM »
          We need to know more about the PC and the MBoard to locate the proper chipset drivers...
             
           
          " Anyone who goes to a psychiatrist should have his head examined. "

          Allan

          • Moderator

          • Mastermind
          • Thanked: 1210
          • Experience: Guru
          • OS: Windows 10

          patio

          • Moderator


          • Genius
          • Maud' Dib
          • Thanked: 1723
            • Yes
          • Experience: Beginner
          • OS: Windows 7
          Re: Blue Screen shut down help
          « Reply #14 on: November 02, 2016, 08:24:49 AM »
          My bad...i missed that...Thanx.
             
           
          " Anyone who goes to a psychiatrist should have his head examined. "

          Allan

          • Moderator

          • Mastermind
          • Thanked: 1210
          • Experience: Guru
          • OS: Windows 10
          Re: Blue Screen shut down help
          « Reply #15 on: November 02, 2016, 08:25:55 AM »
          No problem :)

          SuzanG

            Topic Starter


            Beginner

            • Experience: Experienced
            • OS: Windows 7
            Re: Blue Screen shut down help
            « Reply #16 on: November 02, 2016, 10:45:08 AM »
            ...

            SuzanG

              Topic Starter


              Beginner

              • Experience: Experienced
              • OS: Windows 7
              Re: Blue Screen shut down help
              « Reply #17 on: November 02, 2016, 10:48:50 AM »
              So should I update the coprocessor driver?  I see a Standard open, and a Standard enhanced on the website link that was in prior post.  Which one, if I do this?

              Should I update the BIOS too?  If so, how would I do that?


              Allan

              • Moderator

              • Mastermind
              • Thanked: 1210
              • Experience: Guru
              • OS: Windows 10
              Re: Blue Screen shut down help
              « Reply #18 on: November 02, 2016, 11:40:50 AM »
              At this point let's wait and see if you get another blue screen error. If you do, please post it as you did the one above.

              patio

              • Moderator


              • Genius
              • Maud' Dib
              • Thanked: 1723
                • Yes
              • Experience: Beginner
              • OS: Windows 7
              Re: Blue Screen shut down help
              « Reply #19 on: November 02, 2016, 12:05:34 PM »
              I would leave the BIOS alone...
                 
               
              " Anyone who goes to a psychiatrist should have his head examined. "

              SuzanG

                Topic Starter


                Beginner

                • Experience: Experienced
                • OS: Windows 7
                Re: Blue Screen shut down help
                « Reply #20 on: November 03, 2016, 09:01:23 AM »
                Ok, sounds good.  Thank you so much for the help.  Very appreciated. 

                Allan

                • Moderator

                • Mastermind
                • Thanked: 1210
                • Experience: Guru
                • OS: Windows 10
                Re: Blue Screen shut down help
                « Reply #21 on: November 03, 2016, 09:15:10 AM »
                you're welcome :)

                SuzanG

                  Topic Starter


                  Beginner

                  • Experience: Experienced
                  • OS: Windows 7
                  Re: Blue Screen shut down help
                  « Reply #22 on: November 03, 2016, 01:21:20 PM »
                  Well, I hate to come back for help so soon but...got it again a few minutes ago.  Here is the info you'd asked for last time.
                  I hope you can help.  At the bottom of this first section I've included the two lines from lower part of BlueScreenView that were highlighted in pink, after I ran it.  Might be helpful.

                  Dump File         : 110316-62593-01.dmp
                  Crash Time        : 11/3/2016 1:10:00 PM
                  Bug Check String  : MEMORY_MANAGEMENT
                  Bug Check Code    : 0x0000001a
                  Parameter 1       : 00000000`00041287
                  Parameter 2       : 00000000`00000000
                  Parameter 3       : 00000000`00000000
                  Parameter 4       : 00000000`00000000
                  Caused By Driver  : win32k.sys
                  Caused By Address : win32k.sys+a888a
                  File Description  : Multi-User Win32 Driver
                  Product Name      : Microsoft® Windows® Operating System
                  Company           : Microsoft Corporation
                  File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
                  Processor         : x64
                  Crash Address     : ntoskrnl.exe+6f440
                  Stack Address 1   :
                  Stack Address 2   :
                  Stack Address 3   :
                  Computer Name     :
                  Full Path         : C:\Windows\Minidump\110316-62593-01.dmp
                  Processors Count  : 4
                  Major Version     : 15
                  Minor Version     : 7601
                  Dump File Size    : 291,288
                  Dump File Time    : 11/3/2016 1:12:18 PM

                  ntoskrnl.exe   ntoskrnl.exe+ee2e   fffff800`03811000   fffff800`03df7000   0x005e6000   0x57ee7d5a   9/30/2016 8:57:30 AM   Microsoft® Windows® Operating System   NT Kernel & System   6.1.7601.23564 (win7sp1_ldr.160930-0600)   Microsoft Corporation   C:\Windows\system32\ntoskrnl.exe   
                  win32k.sys   win32k.sys+a888a   fffff960`000c0000   fffff960`003e6000   0x00326000   0x57d711f2   9/12/2016 2:37:06 PM   Microsoft® Windows® Operating System   Multi-User Win32 Driver   6.1.7600.16385 (win7_rtm.090713-1255)   Microsoft Corporation   C:\Windows\system32\win32k.sys   

                  Allan

                  • Moderator

                  • Mastermind
                  • Thanked: 1210
                  • Experience: Guru
                  • OS: Windows 10
                  Re: Blue Screen shut down help
                  « Reply #23 on: November 03, 2016, 01:55:05 PM »
                  download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

                  SuzanG

                    Topic Starter


                    Beginner

                    • Experience: Experienced
                    • OS: Windows 7
                    Re: Blue Screen shut down help
                    « Reply #24 on: November 03, 2016, 02:55:43 PM »
                    This is a bit out of my comfort level.  Any other ideas?

                    Allan

                    • Moderator

                    • Mastermind
                    • Thanked: 1210
                    • Experience: Guru
                    • OS: Windows 10
                    Re: Blue Screen shut down help
                    « Reply #25 on: November 03, 2016, 03:22:39 PM »
                    There's really nothing complicated about it. You're simply downloading a diagnostic utility, burning it to cd, booting to it and running it. It's the best method of testing your ram.

                    At this point the problem is almost certainly with your ram or some other hardware.

                    SuzanG

                      Topic Starter


                      Beginner

                      • Experience: Experienced
                      • OS: Windows 7
                      Re: Blue Screen shut down help
                      « Reply #26 on: November 05, 2016, 04:27:34 PM »
                      I was going to try the suggestions of booting from a cd with the diagnostic test software, but the link for the iso burning utility took me to a website that does not exist.

                      Also, I have tried before to access my BIOS for setting up the boot order, and was not successful trying every combination of keys that there is, it seems.  Once I get an answer on how to download this software to test my memory, I will try getting to BIOS screen.  Anyone know of a trick?  I will try Del, F1, or F2 per a chart that I found that listed my BIOS manufacture, and said one of these should work.

                      Geek-9pm


                        Mastermind
                      • Geek After Dark
                      • Thanked: 1003
                        • Gekk9pm bnlog
                      • Certifications: List
                      • Computer: Specs
                      • Experience: Expert
                      • OS: Windows XP
                      Re: Blue Screen shut down help
                      « Reply #27 on: November 05, 2016, 07:21:42 PM »
                      This is from dictation.

                      Hello, you have spent about five days on this issue and so far you haven't been able to resolve it. If your computer is usable at all, you can load a memory test from Windows. It will do the test without the need doing BIOS settings

                      (I agree, MemTest86 is the ideal way to test memory. Here is an alternative.)

                      You may need to solicit the help of a neighbor or friend or relative that has had some experience with desktop computers. But it should not be necessary to call in a repair man to do this, it is something that most people should be able to do.
                      I fully understand your reluctance to try things you're not familiar with. As for myself, even though I have several years of experience working with electronic devices, but now there are some things I am just not willing to try. (One of these is trying to figure out how to use the remote control for my cable television.)

                      Here is some information about how to test PC memory inside  Windows 7.  It works good.
                      https://www.youtube.com/watch?v=jckpCq-XnLQ
                      Also read this:
                      https://www.cnet.com/how-to/test-your-ram-with-windows-memory-diagnostic-tool/
                      I do hope this helps you.  :) 

                      SuzanG

                        Topic Starter


                        Beginner

                        • Experience: Experienced
                        • OS: Windows 7
                        Re: Blue Screen shut down help
                        « Reply #28 on: November 06, 2016, 03:13:31 PM »
                        I was able to do the MemTest86 as you suggested.  It found no errors.
                        I'd already done the simpler one that you'd suggested, with no problems found.

                        I have had two blue screen incidences over the weekend.

                        Now what?

                        Allan

                        • Moderator

                        • Mastermind
                        • Thanked: 1210
                        • Experience: Guru
                        • OS: Windows 10
                        Re: Blue Screen shut down help
                        « Reply #29 on: November 06, 2016, 04:28:41 PM »
                        Please post the errors you received this weekend.

                        patio

                        • Moderator


                        • Genius
                        • Maud' Dib
                        • Thanked: 1723
                          • Yes
                        • Experience: Beginner
                        • OS: Windows 7
                        Re: Blue Screen shut down help
                        « Reply #30 on: November 06, 2016, 05:50:05 PM »
                        Flakey PSU
                           
                         
                        " Anyone who goes to a psychiatrist should have his head examined. "

                        SuzanG

                          Topic Starter


                          Beginner

                          • Experience: Experienced
                          • OS: Windows 7
                          Re: Blue Screen shut down help
                          « Reply #31 on: November 07, 2016, 07:38:56 AM »
                          When I tried to do a bluescreenview report, it is blank.  Is there another way to find this?
                          thank you.

                          Allan

                          • Moderator

                          • Mastermind
                          • Thanked: 1210
                          • Experience: Guru
                          • OS: Windows 10
                          Re: Blue Screen shut down help
                          « Reply #32 on: November 07, 2016, 07:44:55 AM »
                          Take a look in c:\windows\minidump and see if there are any .dmp files dated this past weekend. If so, please upload them. Also, you can look in Event Viewer, but candidly it will probably be tough to identify what we need from there. Next time(s) the blue screen pops up just make note of the specific error message / code. If the codes are different each time then you have a piece of hardware that has failed or is failing. It could be the PSU as patio suggested or it could be the motherboard, cpu, or something else.

                          SuzanG

                            Topic Starter


                            Beginner

                            • Experience: Experienced
                            • OS: Windows 7
                            Re: Blue Screen shut down help
                            « Reply #33 on: November 07, 2016, 08:03:06 AM »
                            Not sure how, or why, but the minidump folder you mention below is empty, and no .dmp files shown when I do computer search. 

                            I did write down the last error which said; System_Service_Exception 

                            Each blue screen error has been different.  So...as far as the PSU-it does run, but if there is a break in power, could it cause this?  Is their a way to test the PSU for that?

                            patio

                            • Moderator


                            • Genius
                            • Maud' Dib
                            • Thanked: 1723
                              • Yes
                            • Experience: Beginner
                            • OS: Windows 7
                            Re: Blue Screen shut down help
                            « Reply #34 on: November 07, 2016, 08:12:07 AM »
                            The best test which is Free is to borrow a known good one and swap it in there...
                            You will know overnight whether it's the issue or not...
                               
                             
                            " Anyone who goes to a psychiatrist should have his head examined. "

                            Allan

                            • Moderator

                            • Mastermind
                            • Thanked: 1210
                            • Experience: Guru
                            • OS: Windows 10
                            Re: Blue Screen shut down help
                            « Reply #35 on: November 07, 2016, 08:56:06 AM »
                            Since each error has been different it is almost certainly a piece of hardware that has failed. No harm in starting with the psu as suggested. My guess would be that or the motherboard. Unfortunately the only way to know for sure is to exchange the hardware for a version you know is good.

                            Geek-9pm


                              Mastermind
                            • Geek After Dark
                            • Thanked: 1003
                              • Gekk9pm bnlog
                            • Certifications: List
                            • Computer: Specs
                            • Experience: Expert
                            • OS: Windows XP
                            Re: Blue Screen shut down help
                            « Reply #36 on: November 07, 2016, 05:41:23 PM »
                            Since each error has been different it is almost certainly a piece of hardware that has failed. No harm in starting with the psu as suggested. My guess would be that or the motherboard. Unfortunately the only way to know for sure is to exchange the hardware for a version you know is good.
                            Right on !
                             Hardware is tested by substitution. The Power supply is a place to start.

                            SuzanG

                              Topic Starter


                              Beginner

                              • Experience: Experienced
                              • OS: Windows 7
                              Re: Blue Screen shut down help
                              « Reply #37 on: November 10, 2016, 06:33:24 AM »
                              Took this baby into a computer place, and planned to have him put in different CPU to try that.  He looked inside the tower, and showed me that the capacitors were bad-rounded on the tops.  He suggested we have that fixed, and give it a try then.  I will go pick it up today, and will let you all know if that resolved the issue.

                              Allan

                              • Moderator

                              • Mastermind
                              • Thanked: 1210
                              • Experience: Guru
                              • OS: Windows 10
                              Re: Blue Screen shut down help
                              « Reply #38 on: November 10, 2016, 06:48:53 AM »
                              Thanks for the update. Good luck :)