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Author Topic: Blue Screen shut down help  (Read 3950 times)

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Allan

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Re: Blue Screen shut down help
« Reply #15 on: November 02, 2016, 08:25:55 AM »
No problem :)

SuzanG

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    Re: Blue Screen shut down help
    « Reply #16 on: November 02, 2016, 10:45:08 AM »
    ...

    SuzanG

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      Re: Blue Screen shut down help
      « Reply #17 on: November 02, 2016, 10:48:50 AM »
      So should I update the coprocessor driver?  I see a Standard open, and a Standard enhanced on the website link that was in prior post.  Which one, if I do this?

      Should I update the BIOS too?  If so, how would I do that?


      Allan

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      Re: Blue Screen shut down help
      « Reply #18 on: November 02, 2016, 11:40:50 AM »
      At this point let's wait and see if you get another blue screen error. If you do, please post it as you did the one above.

      patio

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      Re: Blue Screen shut down help
      « Reply #19 on: November 02, 2016, 12:05:34 PM »
      I would leave the BIOS alone...
      " Anyone who goes to a psychiatrist should have his head examined. "

      SuzanG

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        Re: Blue Screen shut down help
        « Reply #20 on: November 03, 2016, 09:01:23 AM »
        Ok, sounds good.  Thank you so much for the help.  Very appreciated. 

        Allan

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        Re: Blue Screen shut down help
        « Reply #21 on: November 03, 2016, 09:15:10 AM »
        you're welcome :)

        SuzanG

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          Re: Blue Screen shut down help
          « Reply #22 on: November 03, 2016, 01:21:20 PM »
          Well, I hate to come back for help so soon but...got it again a few minutes ago.  Here is the info you'd asked for last time.
          I hope you can help.  At the bottom of this first section I've included the two lines from lower part of BlueScreenView that were highlighted in pink, after I ran it.  Might be helpful.

          Dump File         : 110316-62593-01.dmp
          Crash Time        : 11/3/2016 1:10:00 PM
          Bug Check String  : MEMORY_MANAGEMENT
          Bug Check Code    : 0x0000001a
          Parameter 1       : 00000000`00041287
          Parameter 2       : 00000000`00000000
          Parameter 3       : 00000000`00000000
          Parameter 4       : 00000000`00000000
          Caused By Driver  : win32k.sys
          Caused By Address : win32k.sys+a888a
          File Description  : Multi-User Win32 Driver
          Product Name      : Microsoft® Windows® Operating System
          Company           : Microsoft Corporation
          File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
          Processor         : x64
          Crash Address     : ntoskrnl.exe+6f440
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\110316-62593-01.dmp
          Processors Count  : 4
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 291,288
          Dump File Time    : 11/3/2016 1:12:18 PM

          ntoskrnl.exe   ntoskrnl.exe+ee2e   fffff800`03811000   fffff800`03df7000   0x005e6000   0x57ee7d5a   9/30/2016 8:57:30 AM   Microsoft® Windows® Operating System   NT Kernel & System   6.1.7601.23564 (win7sp1_ldr.160930-0600)   Microsoft Corporation   C:\Windows\system32\ntoskrnl.exe   
          win32k.sys   win32k.sys+a888a   fffff960`000c0000   fffff960`003e6000   0x00326000   0x57d711f2   9/12/2016 2:37:06 PM   Microsoft® Windows® Operating System   Multi-User Win32 Driver   6.1.7600.16385 (win7_rtm.090713-1255)   Microsoft Corporation   C:\Windows\system32\win32k.sys   

          Allan

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          Re: Blue Screen shut down help
          « Reply #23 on: November 03, 2016, 01:55:05 PM »
          download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

          SuzanG

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            Re: Blue Screen shut down help
            « Reply #24 on: November 03, 2016, 02:55:43 PM »
            This is a bit out of my comfort level.  Any other ideas?

            Allan

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            Re: Blue Screen shut down help
            « Reply #25 on: November 03, 2016, 03:22:39 PM »
            There's really nothing complicated about it. You're simply downloading a diagnostic utility, burning it to cd, booting to it and running it. It's the best method of testing your ram.

            At this point the problem is almost certainly with your ram or some other hardware.

            SuzanG

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              Re: Blue Screen shut down help
              « Reply #26 on: November 05, 2016, 04:27:34 PM »
              I was going to try the suggestions of booting from a cd with the diagnostic test software, but the link for the iso burning utility took me to a website that does not exist.

              Also, I have tried before to access my BIOS for setting up the boot order, and was not successful trying every combination of keys that there is, it seems.  Once I get an answer on how to download this software to test my memory, I will try getting to BIOS screen.  Anyone know of a trick?  I will try Del, F1, or F2 per a chart that I found that listed my BIOS manufacture, and said one of these should work.

              Geek-9pm


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              Re: Blue Screen shut down help
              « Reply #27 on: November 05, 2016, 07:21:42 PM »
              This is from dictation.

              Hello, you have spent about five days on this issue and so far you haven't been able to resolve it. If your computer is usable at all, you can load a memory test from Windows. It will do the test without the need doing BIOS settings

              (I agree, MemTest86 is the ideal way to test memory. Here is an alternative.)

              You may need to solicit the help of a neighbor or friend or relative that has had some experience with desktop computers. But it should not be necessary to call in a repair man to do this, it is something that most people should be able to do.
              I fully understand your reluctance to try things you're not familiar with. As for myself, even though I have several years of experience working with electronic devices, but now there are some things I am just not willing to try. (One of these is trying to figure out how to use the remote control for my cable television.)

              Here is some information about how to test PC memory inside  Windows 7.  It works good.
              https://www.youtube.com/watch?v=jckpCq-XnLQ
              Also read this:
              https://www.cnet.com/how-to/test-your-ram-with-windows-memory-diagnostic-tool/
              I do hope this helps you.  :) 

              SuzanG

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                Re: Blue Screen shut down help
                « Reply #28 on: November 06, 2016, 03:13:31 PM »
                I was able to do the MemTest86 as you suggested.  It found no errors.
                I'd already done the simpler one that you'd suggested, with no problems found.

                I have had two blue screen incidences over the weekend.

                Now what?

                Allan

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                Re: Blue Screen shut down help
                « Reply #29 on: November 06, 2016, 04:28:41 PM »
                Please post the errors you received this weekend.