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Author Topic: Blue Screen shut down help  (Read 3952 times)

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patio

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Re: Blue Screen shut down help
« Reply #30 on: November 06, 2016, 05:50:05 PM »
Flakey PSU
" Anyone who goes to a psychiatrist should have his head examined. "

SuzanG

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    Re: Blue Screen shut down help
    « Reply #31 on: November 07, 2016, 07:38:56 AM »
    When I tried to do a bluescreenview report, it is blank.  Is there another way to find this?
    thank you.

    Allan

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    Re: Blue Screen shut down help
    « Reply #32 on: November 07, 2016, 07:44:55 AM »
    Take a look in c:\windows\minidump and see if there are any .dmp files dated this past weekend. If so, please upload them. Also, you can look in Event Viewer, but candidly it will probably be tough to identify what we need from there. Next time(s) the blue screen pops up just make note of the specific error message / code. If the codes are different each time then you have a piece of hardware that has failed or is failing. It could be the PSU as patio suggested or it could be the motherboard, cpu, or something else.

    SuzanG

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      Re: Blue Screen shut down help
      « Reply #33 on: November 07, 2016, 08:03:06 AM »
      Not sure how, or why, but the minidump folder you mention below is empty, and no .dmp files shown when I do computer search. 

      I did write down the last error which said; System_Service_Exception 

      Each blue screen error has been different.  So...as far as the PSU-it does run, but if there is a break in power, could it cause this?  Is their a way to test the PSU for that?

      patio

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      Re: Blue Screen shut down help
      « Reply #34 on: November 07, 2016, 08:12:07 AM »
      The best test which is Free is to borrow a known good one and swap it in there...
      You will know overnight whether it's the issue or not...
      " Anyone who goes to a psychiatrist should have his head examined. "

      Allan

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      Re: Blue Screen shut down help
      « Reply #35 on: November 07, 2016, 08:56:06 AM »
      Since each error has been different it is almost certainly a piece of hardware that has failed. No harm in starting with the psu as suggested. My guess would be that or the motherboard. Unfortunately the only way to know for sure is to exchange the hardware for a version you know is good.

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      Re: Blue Screen shut down help
      « Reply #36 on: November 07, 2016, 05:41:23 PM »
      Since each error has been different it is almost certainly a piece of hardware that has failed. No harm in starting with the psu as suggested. My guess would be that or the motherboard. Unfortunately the only way to know for sure is to exchange the hardware for a version you know is good.
      Right on !
       Hardware is tested by substitution. The Power supply is a place to start.

      SuzanG

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        Re: Blue Screen shut down help
        « Reply #37 on: November 10, 2016, 06:33:24 AM »
        Took this baby into a computer place, and planned to have him put in different CPU to try that.  He looked inside the tower, and showed me that the capacitors were bad-rounded on the tops.  He suggested we have that fixed, and give it a try then.  I will go pick it up today, and will let you all know if that resolved the issue.

        Allan

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        Re: Blue Screen shut down help
        « Reply #38 on: November 10, 2016, 06:48:53 AM »
        Thanks for the update. Good luck :)