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Author Topic: email infected ? Unsure  (Read 5141 times)

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pursuant

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    • OS: Windows 7
    email infected ? Unsure
    « on: April 25, 2017, 06:09:20 PM »
    A friend recently received an email from me that I did not send. The name was mine in the header but the actual email was something that didn't belong to me. Since then I received an email from  the same person with a generic message and a link to a web address. The address was blocked by my AV program. When I sent the reply back to her asking for affirmation that she sent it, it came back undeliverable and this information.

    I am trying to determine if I am infected or if someone got my name and sent it in the header so it would be recognized by my friend? I am not sure what is going on.
    554 HVU:B1

        There is at least one URL or domain in your mail headers/hostname that is generating substantial complaints from AOL members and is blocked on our end. To fix the problem, please open a support request.

    SuperDave

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    Re: email infected ? Unsure
    « Reply #1 on: April 26, 2017, 11:55:46 AM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    It appears that both email accounts have been hacked. You should both change your email passwords.
    Windows 8 and Windows 10 dual boot with two SSD's

    pursuant

      Topic Starter


      Intermediate

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      • OS: Windows 7
      Re: email infected ? Unsure
      « Reply #2 on: April 26, 2017, 02:38:00 PM »
      sorry wrong attachments

      [attachment deleted by admin to conserve space]

      SuperDave

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      Re: email infected ? Unsure
      « Reply #3 on: April 27, 2017, 12:12:00 PM »
      Why are you sending those logs to me? Do you have any other indications that your computer is infected? As I stated before your email account has been hacked. What email program do you use?
      Windows 8 and Windows 10 dual boot with two SSD's

      pursuant

        Topic Starter


        Intermediate

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        • OS: Windows 7
        Re: email infected ? Unsure
        « Reply #4 on: April 27, 2017, 02:14:32 PM »
        I am using web based Gmail and Yahoo. I think you mentioned changing the pw on my accounts. I have done that with Gmail but am having a hard time with Yahoo.

        SuperDave

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        Re: email infected ? Unsure
        « Reply #5 on: April 28, 2017, 11:58:36 AM »
        Once you get all your passwords changed that should be the end of the hacking. Make certain that you use strong passwords. They should include a capital letter along with some numbers.
        Windows 8 and Windows 10 dual boot with two SSD's

        pursuant

          Topic Starter


          Intermediate

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          Re: email infected ? Unsure
          « Reply #6 on: April 28, 2017, 02:20:40 PM »
          Thanks for the help. Unfortunately I still can't figure out how to change my Yahoo pw. I have an email into their support for help. And believe I have tried every source on the web trying to figure it out.

          Thanks

          SuperDave

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          Re: email infected ? Unsure
          « Reply #7 on: April 29, 2017, 12:26:30 PM »
          I had the same problem last week helping a friend with Yahoo. Sorry I can't help much with that.
          Windows 8 and Windows 10 dual boot with two SSD's