You have had a bad smartphone experience.
It is odd taht a new phone would need an update. Have yu made contact with the vendor? Is there some kind of warrenty? In the USA some electronic devices have a 90 day warrenty. If you are in the Usa, ask the vendor for a refund or replacement.
My own experience with smartphnes has been limited, but often the failure rate of smartphones is ,in my opinion, much too high. Best thing to do is to find a local dealer taht offers direct help at the time of sale.
You may have to buy a new phone.