WiFi, No internet

[lyndhurst]

Windows Vista. Can not connect to the Internet with Wi- Fi
Message is "Can not find Server or can not download Page."
network Adapter was reset, still no connection to the internet.
Gateway (modem) also reset same result.
What else should I try?

[lyndhurst]

Since I received no replies maybe this will help?
Control Panel > Network and Sharing Center.   
 "Unidentified Network"  (Public Network)            ( Happens to be AT&T DSL.  Unidentified?)
  Connected with limited access
  Connection: Local
  Connected, Signal Strength: Exccelent

[patio]

Is that your ISP ? ?

[patio]

See Here...

[lyndhurst]

AT&T is the ISP and is unidentified. I have only local access.  No Internet!

[Allan]

Did you ever have Internet access? If so, what is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

[lyndhurst]

No, I never tried Wi-Fi.  I always used cable connection to the gateway.
I thing that the problem is that my ISP (AT&T) is not identified.

[BC_Programmer]

I thing that the problem is that my ISP (AT&T) is not identified.

Your computer doesn't connect to your ISPs Network. It connects to your Router. The "network" being described is the network of computers and your router. Basically, all the computers you connect to your router are part of that "network". The network name is something that is set by you or your computer to identify it; it isn't inherent to the network itself. (Though for wireless connections it usually uses the ssid).

That said, "Unidentified Network" usually means either the connection to the router couldn't be made or otherwise wasn't successful.

Does  the Router support Wifi? Is the SSID name you are connecting to correct? Does connecting via a wired connection still work?

[Geek-9pm]

He needs to tell us the make and model of the router AT&T gave hime. It has to be set up to turn on the wireless and have a SID and security.
Older model was made by 2-wire.  Model 2701HG-B
(Photo attaced.)

[attachment deleted by admin to conserve space]

[lyndhurst]

BC Programer
Answer:Router,Modem "Gateway" Supplied by at&t. It better support wi-fi since I am paying for the service.
No problem with wired connection.

Geek 9pm Answer:Model is at&t 5268AC I think it was made by "Pace" It was reset by at&t personnel two times
already and it did not help. I might try USB wi-fi next.  I also tried another ISP, it did not help.     

[Geek-9pm]

It is a Pace 5268AC taht is also sold in the retail trade.
Here is a picture I found on Amazon:

Here is a sie taht has the manual in PDF
https://www.manualslib.com/manual/1106303/Pace-5268ac.html
I will look over this manual and see if I can learn something worth sharing.

[Geek-9pm]

It sems to be a standard DSL wurekess modemt and router.
Here is a look at page 11 on the manual. It says that the station ID and the password are on the side of the unit. So you want to find taht station on yu laptop or tablet.  Your must use the default password, unless it has been changed.

(I marked part ofa the text in red.)

[attachment deleted by admin to conserve space]

[patio]

The ISP is responsible for the unit and your service...i would call them again.

Don't let them leave until everything is up and running...sounds like they gave up twice already...

[soybean]

BC Programer
Answer:Router,Modem "Gateway" Supplied by at&t. It better support wi-fi since I am paying for the service.
No problem with wired connection.

I recently switched ISP.  This was a transition from DSL to cable.  The cable provider (Spectrum) provided a modem/router which was wireless capable but, to get wireless working with the modem/router provided by them, I would need to pay $5 more per month.  So, I thought, $5/mo is not much but it still amounts to $60/yr and I might be using this ISP for years.  Also, I found I could not use my printer or any device (2nd computer) other than the computer that was connected to their modem/router when they first activated it.  So, I decided to buy a modem and router; I bought a Netgear CM400 modem and a Netgear N300 WiFi router.  Now, I'm back to the network functionality I had with my previous ISP; in other words, I can connect up to 4 devices (computers and printer), via Ethernet cable, to the Netgear N300 WiFi router and I have wireless access. 

If your ISP is charging a monthly rental fee to use the modem/router provided by them, that would be even more reason to buy your own.  Note: before I made the change from using Spectrum's modem/router to using my own modem and router, I searched for info on doing this with Spectrum and found that they have info on their website about certain model modems they list as specific ones they recognize.