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Author Topic: Please help analyse my BSOD root cause  (Read 5070 times)

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frotoi

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    • Experience: Beginner
    • OS: Windows 7
    Please help analyse my BSOD root cause
    « on: August 01, 2017, 07:44:36 AM »
    Hello,

    Can someone pls help me analyse my BSOD root cause?

    Thank you in advanced. ;)

    [attachment deleted by admin to conserve space]

    Allan

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    Re: Please help analyse my BSOD root cause
    « Reply #1 on: August 01, 2017, 08:19:51 AM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    frotoi

      Topic Starter


      Starter

      • Experience: Beginner
      • OS: Windows 7
      Re: Please help analyse my BSOD root cause
      « Reply #2 on: August 02, 2017, 06:33:13 AM »
      Hello,

      below the result

      ==================================================
      Dump File         : 080117-16785-01.dmp
      Crash Time        : 01.08.2017 21:24:40
      Bug Check String  :
      Bug Check Code    : 0x00000116
      Parameter 1       : fffffa80`0930a010
      Parameter 2       : fffff880`03b49f38
      Parameter 3       : 00000000`00000000
      Parameter 4       : 00000000`00000002
      Caused By Driver  : dxgkrnl.sys
      Caused By Address : dxgkrnl.sys+5d388
      File Description  : DirectX Graphics Kernel
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.23809 (win7sp1_ldr.170516-0600)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+70e40
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\080117-16785-01.dmp
      Processors Count  : 4
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 374.936
      Dump File Time    : 01.08.2017 21:26:04
      ==================================================


      Allan

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      Re: Please help analyse my BSOD root cause
      « Reply #3 on: August 02, 2017, 06:49:25 AM »
      Have you recently installed or updated the driver for your display adapter? If so, did this error occur immediately after? If the answer to these two questions is yes, roll back the driver. If not:

      1) If you've only had the one BSOD, don't do anything. Just ignore it.

      2) If this is one of several with exactly the same information, do the following:

      * Download and install the latest Direct-X release
      * Download and install the latest driver for your display adapter

      frotoi

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        • Experience: Beginner
        • OS: Windows 7
        Re: Please help analyse my BSOD root cause
        « Reply #4 on: August 06, 2017, 02:50:49 AM »
        Well, I did install a new driver a few weeks ago.
        And yes, this is the only BSOD till date =)

        Allan

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        Re: Please help analyse my BSOD root cause
        « Reply #5 on: August 06, 2017, 03:30:43 AM »
        You can roll back the driver or wait and see if there are any more bsod's. For now, I wouldn't worry about it.