I was able to get my data backed up but, I still get this error message though I'm doing everything right. I bought a Terra Drive an took out the 500 GB Drive. It asks me for a firmware update, which, I downloaded to a usb drive an tried preforming the update an isn't able to
The update file can not be used. Connect a USB Storage device that contains an update file for instillation for version 4.72...
(CE-34788-0)