Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: User profile cannot be loaded  (Read 5437 times)

0 Members and 1 Guest are viewing this topic.

Blerina

    Topic Starter


    Starter
  • Experience: Familiar
  • OS: Windows 7
User profile cannot be loaded
« on: September 20, 2017, 10:28:54 AM »
Hello
I'm new here and not very experienced with computer.s I have laptop Sony Vaio PCG-41414M. After some updates when ny computer restarted and after I insert the password I cannot log in.  A message pops saying
The User Profile Service failed to log on. User profile cannot be loaded.
Can anyone please help me solve this problem. Can I do something or should I go to a professional. Thank you

Mark.



    Adviser
  • Forum Regular
  • Thanked: 67
    • Yes
  • Certifications: List
  • Computer: Specs
  • Experience: Experienced
  • OS: Windows 10
Re: User profile cannot be loaded
« Reply #1 on: September 20, 2017, 04:31:56 PM »
Sounds like you have a corrupted user profile.
When you log in (or try to) do you get the message "you have been logged in with a temporary user profile" or something similar?
If so, once logged in, go to Control Panel, User Accounts and create a new user.
Log off the current temporary one, log into your new one.
Go to Windows Explorer and you can now copy your old user Docs, Pics, Music etc from the old user to the new one.
That is, from C:\users\old name\ to C:\users\new name\

Blerina

    Topic Starter


    Starter
  • Experience: Familiar
  • OS: Windows 7
Re: User profile cannot be loaded
« Reply #2 on: September 20, 2017, 11:36:10 PM »
Thanks Mark but no I can't log on at all. Not even with a temporary profile

Geek-9pm


    Mastermind
  • Geek After Dark
  • Thanked: 1026
    • Gekk9pm bnlog
  • Certifications: List
  • Computer: Specs
  • Experience: Expert
  • OS: Windows 10
Re: User profile cannot be loaded
« Reply #3 on: September 20, 2017, 11:47:35 PM »
Blerina,
Did you already try this?

Follow these steps to use the Advanced Boot Options menu:
    Start (or restart) your computer.
    Press F8 to invoke the Advanced Boot Options menu.
    Select Repair Your Computer from the list (the first option).
    Use the up and down arrows to navigate menu choices.

Do you have the Windows 7 install DVD for that PC?
Windows 7 has an option to repair the system using the DVD.
You have to boot directly from the DVD.

Hope that might be some help.    ;)

Blerina

    Topic Starter


    Starter
  • Experience: Familiar
  • OS: Windows 7
Re: User profile cannot be loaded
« Reply #4 on: September 20, 2017, 11:54:39 PM »
No I haven't tried that but can I do it even if I don't have the cd?

Geek-9pm


    Mastermind
  • Geek After Dark
  • Thanked: 1026
    • Gekk9pm bnlog
  • Certifications: List
  • Computer: Specs
  • Experience: Expert
  • OS: Windows 10
Re: User profile cannot be loaded
« Reply #5 on: September 21, 2017, 09:11:01 PM »
Yes. Windows 7, 8 and 10 have repair options that do not require the install DVD.
When this feature was first introduced, it was considered a major improvement.
https://www.pcworld.com/article/243190/how_to_repair_a_corrupt_windows_7_installation.html
Quote
Wiping your hard drive and performing a fresh installation can be a huge headache; but fortunately there's a way to repair a corrupt Windows 7 installation while keeping all your programs, personal data, and user accounts intact. With Windows 7 you can perform an in-place upgrade installation to repair a flaky existing install. Though technically designed to upgrade older Windows operating systems like Vista, the in-place upgrade installation option can also be used to repair an existing installation of Windows 7
Read the whole article for the details.

BC_Programmer


    Mastermind
  • Typing is no substitute for thinking.
  • Thanked: 1140
    • Yes
    • Yes
    • BC-Programming.com
  • Certifications: List
  • Computer: Specs
  • Experience: Beginner
  • OS: Windows 11
Re: User profile cannot be loaded
« Reply #6 on: September 21, 2017, 09:23:40 PM »
Read the whole article for the details.

Details like "You'll need a Windows 7 installation disc that matches the version of Windows already installed on your system".
I was trying to dereference Null Pointers before it was cool.

Geek-9pm


    Mastermind
  • Geek After Dark
  • Thanked: 1026
    • Gekk9pm bnlog
  • Certifications: List
  • Computer: Specs
  • Experience: Expert
  • OS: Windows 10
Re: User profile cannot be loaded
« Reply #7 on: September 22, 2017, 11:13:43 AM »
Details like "You'll need a Windows 7 installation disc that matches the version of Windows already installed on your system".
Sorry, did not see that.

Does this PC have a COA on it?
If so, she might download Windows 7 using another PC.

Blerina

    Topic Starter


    Starter
  • Experience: Familiar
  • OS: Windows 7
Re: User profile cannot be loaded
« Reply #8 on: September 22, 2017, 12:23:28 PM »
Thank you very much for your help. A friend of mine suggested me this link
https://support.microsoft.com/en-us/help/947215/you-receive-a-the-user-profile-service-failed-the-logon-error-message
I tried it and it worked. It has very few steps and easy to understand. :)