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Author Topic: Pls Help Restart after Restart  (Read 655 times)

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baronaaa

    Topic Starter


    Greenhorn

    • Experience: Beginner
    • OS: Windows 10
    Pls Help Restart after Restart
    « on: November 25, 2017, 02:40:55 PM »
    My hardware Pc is in perfect condition piece by piece, i know it's about some configurations, the Pc is working perfectly till the moment i don't put the game to play and there randomly is shutting down ...  i gave him to the technical support and they preinstall it 2 weeks was working with the game i did some windows 10 updates and games updates and   the pc start to do the same  error again i don't know what  to do anymore in the event register i have this error
    I don't  KNOW  IF THE CAUSE OF THE PROBLEM IS IN THE UPDATES IM JUST SAYING 
    This i have after i open the event viewer ... this i think cause the problem.....

    The específico de la aplicación permission settings do not grant Local Activación permission for the COM Server application with CLSID
    {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
     and APPID
    {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
     to the user NT AUTHORITY\SERVICIO LOCAL SID (S-1-5-19) from address LocalHost (con LRPC) running in the application container No disponible SID (No disponible). This security permission can be modified using the Component Services administrative tool. :-[ :-[ :-[

    also, i understood that can  be some bug from Microsoft latest updates something about security and permissions of the game or i dont know and i tryed again i put all permissions  full control and the same  nothing happen   and i wrote them directly and they answer me to do some think under cmd that could solve my problem
    Sfc/Scannow
    DISM.exe /Online /Cleanup-image /Scanhealth
    DISM.exe /Online /Cleanup-image /Restorehealth
    after showing them the error in the event viewer   and nothing i just tried and again i have this stupid shitting down is driving me crazy if somebody want to help me and enter with team viewer is a fresh preinstalled  windows 10 with all necessary programs to see temp software and all latest drivers directly from the sites ... the Pc is doing that only in da game nowhere else .
    « Last Edit: November 25, 2017, 03:06:49 PM by baronaaa »

    DaveLembke



      Sage
    • Inventor of the Magna-Broom 3000 =)
    • Thanked: 574
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    • Computer: Specs
    • Experience: Expert
    • OS: Windows 7
    Re: Pls Help Restart after Restart
    « Reply #1 on: November 26, 2017, 02:29:51 PM »
    WOW .... Please dont use large text and orange like that... difficult to read,,,, here it is reposted and easier to read:

    Quote
    My hardware Pc is in perfect condition piece by piece, i know it's about some configurations, the Pc is working perfectly till the moment i don't put the game to play and there randomly is shutting down ...  i gave him to the technical support and they preinstall it 2 weeks was working with the game i did some windows 10 updates and games updates and   the pc start to do the same  error again i don't know what  to do anymore in the event register i have this error
    I don't  KNOW  IF THE CAUSE OF THE PROBLEM IS IN THE UPDATES IM JUST SAYING
    This i have after i open the event viewer ... this i think cause the problem.....

    The específico de la aplicación permission settings do not grant Local Activación permission for the COM Server application with CLSID
    {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
     and APPID
    {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
     to the user NT AUTHORITY\SERVICIO LOCAL SID (S-1-5-19) from address LocalHost (con LRPC) running in the application container No disponible SID (No disponible). This security permission can be modified using the Component Services administrative tool. :-[ :-[ :-[

    also, i understood that can  be some bug from Microsoft latest updates something about security and permissions of the game or i dont know and i tryed again i put all permissions  full control and the same  nothing happen   and i wrote them directly and they answer me to do some think under cmd that could solve my problem
    Sfc/Scannow
    DISM.exe /Online /Cleanup-image /Scanhealth
    DISM.exe /Online /Cleanup-image /Restorehealth
    after showing them the error in the event viewer   and nothing i just tried and again i have this stupid shutting down is driving me crazy if somebody want to help me and enter with team viewer is a fresh preinstalled  windows 10 with all necessary programs to see temp software and all latest drivers directly from the sites ... the Pc is doing that only in da game nowhere else .


    What is the Game Title that is having the problems?

    Where did you get this game from to install it?

    baronaaa

      Topic Starter


      Greenhorn

      • Experience: Beginner
      • OS: Windows 10
      Re: Pls Help Restart after Restart
      « Reply #2 on: November 27, 2017, 04:52:14 PM »
      Ok sorry about that  :-\ :-\ :-\ ... im really desperate ... yesterday i just delete it from the register now i have it the same error and is like this.
      The game is Heroes of the storm directly downloaded of course from the site ... there i did scan and repair change to start the app in 32 or 64 bit everything ... still, nothing still doing it

      The IP address lease 192.168.1.38 for the Network Card with network address 0xBC5FF4E284CD has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).


      DaveLembke



        Sage
      • Inventor of the Magna-Broom 3000 =)
      • Thanked: 574
      • Certifications: List
      • Computer: Specs
      • Experience: Expert
      • OS: Windows 7
      Re: Pls Help Restart after Restart
      « Reply #3 on: November 28, 2017, 12:21:14 PM »
      Ok so you logged on to battle.net and downloaded the game from there?

      http://us.battle.net/heroes/en/

      What is make/model of your computer or if custom build all specs?

      Do any other games cause shutdown during play or just this game?

      baronaaa

        Topic Starter


        Greenhorn

        • Experience: Beginner
        • OS: Windows 10
        Re: Pls Help Restart after Restart
        « Reply #4 on: November 30, 2017, 07:00:04 PM »
        Yes, of course, i logged in and  downloaded  the game from

        http://us.battle.net/heroes/en/

        My Pc was  built piece by piece in the custom build all new stuff,  warranty from the best seller in Spain. Complete check by technical service twice (one in the beginning and now because of the game) and changing the new thermopast for the CPU ...  no problem with a hardware 100 % .I have Project cars 2, WRC 7 no problem with them at all playing at maximum details and full HD resolution.I think is only crash with games kind of HOS or LOL start by some client or Steam .... always watching the temp for the CPU and GPU and they are just perfect less than 50 -55 C. Who know how much thinks i touch to make the problem go away but unfortunately   no it's still here i still have the problem its some LOCAL NETWORK NTs AYTHORITY some permission that windows 10 it's stopping it im playing HOS from ADSL via cable modem up to 30 MB but still they say its some network card driver problem so i check this also and still the same ... i wanna change all Pc in Windows 8.1 people saying me all time that i will forget about this crashing ... i thing i need to try ...

        My Pc Specs are :
        Cpu AMD fx 6300 x6-core 3.5ghz a 4.0 14mb cache
        GPU dual x r9 270x 2gb Ddr5
        Ram Kingston Hyperx fury ddr3 1866 cl 10 Total 16 GB
        Mb  Asrock 960 gm vgs 3 fx
        Powe supply Mars gaming tacens 700w
        HDD Seagate barracuda 500 GB sata 3 


        Thanks for your response and apply I'm really happy about it ... i will wait for your answer and try to help ya to help me :P

        baronaaa

          Topic Starter


          Greenhorn

          • Experience: Beginner
          • OS: Windows 10
          Re: Pls Help Restart after Restart
          « Reply #5 on: November 30, 2017, 07:39:28 PM »
          This is my last game log by HOS

          GFX  18:31:03.843 ====================================================================================================
          GFX  18:31:03.843 Heroes of the Storm (B59657)
          GFX  18:31:03.843
          GFX  18:31:03.843 Executable              W:\Games\Heroes of the Storm\Versions\Base59657\HeroesOfTheStorm_x64.exe
          GFX  18:31:03.843 <Parameters>            -sso=1 -launch -uid heroes
          GFX  18:31:03.843 Parent Executable       \Device\HarddiskVolume4\Games\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
          GFX  18:31:03.843 Grandparent Executable  \Device\HarddiskVolume4\Games\Battle.net\Battle.net.exe
          GFX  18:31:03.843 LocalTime               2017-11-20 18:31:03.844
          GFX  18:31:03.843 <ComputerUser>          USER
          GFX  18:31:03.843 <ComputerName>          DESKTOP-RBROOSD
          GFX  18:31:03.843 <Exe.Architecture>      x86_64
          GFX  18:31:03.843 <Version>               2.29.0.59657
          GFX  18:31:03.843 <DataBuild>             B59657
          GFX  18:31:03.843 <CodeBranch>            branches/Heroes.29
          GFX  18:31:03.843 <CodeRevision>          515576
          GFX  18:31:03.843 <Locale.Assets>         enUS
          GFX  18:31:03.843 <Locale.Data>           enUS
          GFX  18:31:03.843 <Locale.Install>        enUS
          GFX  18:31:03.843 <AccountCountry>       
          GFX  18:31:03.843 <AgentVersion>          2.13.2.5906
          GFX  18:31:03.843 TelemetrySessionId      5E1F135A-00F5-4100-B8F0-B000E178E857
          GFX  18:31:03.843 ====================================================================================================
          GFX  18:31:03.842 DXGI: Available
          GFX  18:31:03.853 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
          GFX  18:31:04.026 Adapter "AMD Radeon (TM) R9 200 Series" Vendor 0x4098 Device 0x4098
          GFX  18:31:04.026 Adapter "Microsoft Basic Render Driver" Vendor 0x5140 Device 0x5140
          GFX  18:31:04.026 Skipped adapter "Microsoft Basic Render Driver" because no ouputs
          GFX  18:31:04.026 Attempting D3D11 device creation on "AMD Radeon (TM) R9 200 Series"
          GFX  18:31:04.054 Device creation success.
          GFX  18:31:04.069 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
          GFX  18:31:04.069 VRAM Override Variables: Dedicated [0MB] Shared [0MB]
          GFX  18:31:04.069 Initialized D3D11 GraphicsDevice: AMD Radeon (TM) R9 200 Series (Driver Version: 0.0.0.0, VRAM: 2028MB, SVMEM: 7807MB).
          GFX  18:31:04.079 Setting up swap chain.
          GFX  18:31:04.086 Found matching display mode width: 1920 height: 1080 RRN: 60 RRD: 1
          GFX  18:31:04.091 Resizing D3D11 swap chain (1920x1080)
          GFX  18:31:04.092 Hardware Depth Sampling: Available
          GFX  18:31:04.150 Resource Cache Override Variable: 0MB
          GFX  18:31:04.150 Resource Cache: 2048MB Win64 (15615MB Physical, 15015MB Process Virtual)
          GFX  18:31:04.150 Resource Cache Sound:  389MB
          GFX  18:31:04.150 Resource Cache Common: 450MB
          GFX  18:31:04.150 Resource Cache Texture Max: 1500MB
          GFX  18:31:08.843  CDDShadercache::Initialize() could not open ShaderCache_dx11.bin <<<<------------ is that kind of problem ???
          GFX  18:31:08.867 PerfNotifiers initialized
          GFX  18:31:08.929 Resource Cache Texture: 1350MB
          GFX  18:31:08.929 Resource Cache Texture Used: 0MB
          GFX  18:31:25.352 Focus Event. Changing to fullscreen.
          GFX  18:32:57.106 Setting up swap chain.
          GFX  18:32:57.107 Trying fullscreen
          GFX  18:32:57.112 Found matching display mode width: 1920 height: 1080 RRN: 60 RRD: 1
          GFX  18:32:57.115 Resizing D3D11 swap chain (1920x1080)





          and this is my last event viewer msg

          Certificate for Sistema local with Thumbprint 12 b9 1c 0d b6 c8 64 04 a4 d0 34 4e 4f 56 b2 c1 7c b0 e9 79 is about to expire or already expired.
          also

          Windows Hello for Business provisioning will not be launched.
          Device is AAD joined ( AADJ or DJ++ ): Not Tested
          User has logged on with AAD credentials: No
          Windows Hello for Business policy is enabled: Not Tested
          Local computer meets Windows hello for business hardware requirements: Not Tested
          User is not connected to the machine via Remote Desktop: Yes
          User certificate for on premise auth policy is enabled: Not Tested
          Machine is governed by none policy.
          See https://go.microsoft.com/fwlink/?linkid=832647 for more details.


          Certificate for Sistema local with Thumbprint 12 b9 1c 0d b6 c8 64 04 a4 d0 34 4e 4f 56 b2 c1 7c b0 e9 79 is about to expire or already expired.

          DaveLembke



            Sage
          • Inventor of the Magna-Broom 3000 =)
          • Thanked: 574
          • Certifications: List
          • Computer: Specs
          • Experience: Expert
          • OS: Windows 7
          Re: Pls Help Restart after Restart
          « Reply #6 on: December 01, 2017, 12:57:16 PM »
          Curious what drive type your W: drive is and if its a local drive or network attached drive NAS etc?

          baronaaa

            Topic Starter


            Greenhorn

            • Experience: Beginner
            • OS: Windows 10
            Re: Pls Help Restart after Restart
            « Reply #7 on: December 02, 2017, 07:47:29 PM »
            Hi Dave

            This is my only one hard drive on my machine ... I separated it by 2 one for the OS  & one for games and my data .... anyway like I told ya I put today windows 8.1 with all updates everything really  nice job ... and  guess what same *censored* same error  (crashing the game)... soo I format again everything and I put a fresh one Windows 10 Pro N  I did not install nothing only updates and drivers and the *censored* game ... and yes the same error indeed :D I'm going pretty crazy here I'm really hardly watching what is going on in the forums of battlenet and the technical support for the heroes of the storm and is not only me complaining with the same error a lot of people after update Windows or Update patch of the game have same problem like me and nobody give solution you know I really have not any hope left that can be playable and lol I know that is impossible why not playable .... I also have my roommate that have a lap top playing with the team all night and I'm here with the biiig machine not able to play a 1 *censored* game :(

            this is from them
            what they always ask
            Try turning on Vsync in Heroes.

            In Heroes, go to Menu, Options. Under the Graphics section, check the box for Vsync. Accept.

            If it continues to crash, please post a Dxdiag.

            GFX  18:31:08.843  CDDShadercache::Initialize() could not open ShaderCache_dx11.bin < its still showing me this in the file log ..

            DaveLembke



              Sage
            • Inventor of the Magna-Broom 3000 =)
            • Thanked: 574
            • Certifications: List
            • Computer: Specs
            • Experience: Expert
            • OS: Windows 7
            Re: Pls Help Restart after Restart
            « Reply #8 on: December 02, 2017, 08:52:02 PM »
            Did you install the latest display driver from AMD or are you using the driver that Windows installed on its own or one that came with the video card on a disc?

            Have you tried removing one of the video cards and just try using a single video card to see if that fixes it?

            baronaaa

              Topic Starter


              Greenhorn

              • Experience: Beginner
              • OS: Windows 10
              Re: Pls Help Restart after Restart
              « Reply #9 on: December 03, 2017, 08:15:01 AM »
              I did the updates of the video card driver directly from the site of AMD .... i have only this video card and the on board video card that cant support the game of course its not so powerful . The temp are all fine hardware  test passing all of them with no problem ... yesterday night i saw somebody saying in the forums to low the details from ultra to high and i had a entire game and after he restart again but yes i play entire game if this is some progress :P |

              https://us.battle.net/forums/en/heroes/topic/20759635795



              now im reading this
              https://www.reddit.com/r/heroesofthestorm/comments/31d5pf/a_dive_into_heroes_networking_and_performance/
              « Last Edit: December 03, 2017, 08:44:39 AM by baronaaa »

              baronaaa

                Topic Starter


                Greenhorn

                • Experience: Beginner
                • OS: Windows 10
                Re: Pls Help Restart after Restart
                « Reply #10 on: December 04, 2017, 02:04:35 PM »
                I receive a answer from Microsoft
                I'm not surprised you are having trouble with Windows 10 Fall Creators Update.

                There seems to be some early adopter issues at this time with Windows 10 1709, if you can, I recommend you downgrade to your previous version until the Fall Creators Update matures with future cumulative updates.

                Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

                Press Control + Alt + Delete
                Click Sign out

                At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
                Continue to hold down the shift key while clicking Restart
                Continue to hold down the shift key until the Advanced Recovery Options menu appears

                Click Troubleshoot

                Click Advanced options

                Click Go back to the previous version of Windows

                If the problem persists or you can’t rollback, I recommend downgrading to Windows 10 1703.

                Now I'm downloading the purest version of W10 1703 ... I will  give a shot to see what will happen