Automatic Repair Windows 10 not working (can't find a problem)

[ThePunisherFan]

I was watching a movie on VLC Media Player when suddenly my laptop froze (HP brand). So I couldn't do anything else so I turned off my laptop and turned it on again. Then the laptop was diagnosing and trying to repair my laptop (automatic repair on Windows 10).

My laptop couldn't find any problems, so the troubleshooting was not working. I tried to reset my laptop and keeping my files, but there was an issue: "can't reset/renew your pc because of not enough free space on where Windows is installed. The other option is to renew my pc without keeping my files, but I need my personal files.

What should I do? Help please!

[Mark.]

can you boot the unit into Safe Mode so you can at least free up some space?

[Geek-9pm]

If the laptop can boot at all, he needs to do a backup of his computer. He will need some kind of excternal storage device to hold his persoanl data and settings.

Here is an CH article on Backup.

How to backup your computer