Current SpecsCPU: A8-6500 APU (3.5GHz stock, 4.1GHz turbo)
GPU: R7 240 2GB
RAM: 12GB DDR3 1600MHz 1.5V (2x2GB 2x4GB)
PSU: Corsair 450w (CX450M)
HDD: WD 1TB Blue
OS: Windows 10 64-bit
(The computer is a pre-built. Model: HP Pavilion 500-326na.
No overclocks.)
The computer randomly restarts sometimes without any warning. This normally happens every
1-3 days. It has happened when under full load and also idle, so I very much doubt that it is a temperature issue. When it happens there is no BSOD, no "restarting" blue screen, no nothing. Just straight up off and on again. In the event viewer, i get the error
"Critical Kernel-Power 41 (63)". I've had this issue for a few months now and it's driving me crazy.
(Will provide logs, files and screenshots if needed)Things I've done to try and resolve the issue:
- Purchased new PSU - Didn't fix it
- Purchased new RAM to replace the old - Didn't fix it
- Reinstalled windows - Didn't fix it (Tried 3x times)
- Ran multiple system tests and scans such as memtest - All came back clear, no errors.
- Ran multiple anti-virus and anti-malware scans - All clear, nothing found.
- Cleaned the computer of dust - Didn't fix it, certainly not a heat problem.
- Switched Power outlets - Didn't fix it.
- Tried the most common "quick fix" solutions I could find - Didn't fix it
- Changed windows 10 updating settings to not automatically restart - Didn't fix it.
No joke, I literally can't afford to keep buying random new parts and hoping it fixes the issue. Is there anyway to find out how to fix the issue or to find what exactly is causing the issue?
Any help will be very much appreciated.