Hi!
This is the 1rst time I have tried to upgrade a processor with a new one I have found online, so here is the story
I have a Hp Pavilion p6310y system model AY747AAR-ABA Bios:5.16 With a AMD Athlon II X4 630 Processor (4CPUs) 2.8gHz 10240mb ram. Windows 7 64-bit
I have purchased this : Original AMD Phenom II X4 965 3.4 GHz Quad-Core (HDZ965FBK4DGM) Processor CPU from ebay.
Once received I carefully switched the processors and once the pc turned on I got the "Error Unsupported CPU Installed. PC will power off"
So I don't get why it would not be compatible if its along with the compatible cpu upgrades on the official list : Supports the following processors:
AMD Phenom II X4 9xx/9xxe/8xx Quad-Core (Deneb)
https://support.hp.com/ca-en/document/c01959720Any help? Did I miss a step?