Drive Not Recognised

[Geek-9pm]

OK I'll read your recent links. i did contact the seller, all they did was refer me to the manufacturer contact us page for their, 'help files'. The brand is G Technology but i think the drive itself is WD (Western Digital).

Maybe in Windows 7 the  ID of the drive maker can be found. You can try this took to see if it can ID the USB drive in Windows 7.
http://www.softpedia.com/get/System/System-Info/Everest-Home-Edition.shtml
Everest Home Edition Softpedia Pick image

Otherwise If you can open the enclosure, you can see the  label  the drive maker.
My guess is you got a variant of the ...
Western Digital easystore 4TB external hard drive.

Anyhow, here is a link to the Western Digital site.
https://support.wdc.com/downloads.aspx?lang=en
Look for: Acronis True Image WD Edition Software.
Hope that is of some help. 

[treesaregreen]

Thanks everyone. You're all amazing. I've decided to send them back. I just can't be asked to wade through tons of stuff that MAY work. I just want to be able to plug a drive in and use it. So I ordered a 2tb  drive instead, as most are saying that's the limit for XP. Thanks everyone again and God bless!