I was working in Chrome browser. Screen went black, almost instant, but saw a faint gradient look along the bottom. Waited 5 mins, remained black with no change. Hard restart via power button. I hear everything start running like usual, the LED lights come on, the backlit keyboard works, the USB works, but the screen remains black. There is no longer the Qosmio logo or any sign of Windows 8. Only a deep blackness that is the same as when it's powered off. I tried holding up a flashlight during startup for signs of a faint display, nothing. I tried HDMI cable with TV and fn + f4 to force display. TV was in the correct HDMI source. Nothing. Bought VGA and external monitor. Monitor was in VGA mode. Still nothing.
It has the original batteries. I did have a battery alert recently, is that main battery or CMOS and would that cause the screen to shot off and stay off, but everything else (excluding Windows) still power on? Shouldn't it be fine as long as it's hooked up to the cable?
"Your battery charge capacity is relatively poor. After a period of time, the battery will lose its ability to perform at max capacity & may need to be replaced. This is normal for all batteries. For more info about the 'poor' charge status click the help button."
I also have had issues with windows update database error which the computer troubleshooting tool fixed. I recently upgraded an older Wacom tablet to a newer model with both pen and touch. I put my computer into sleep nightly. Windows asked me to install a maintenance update required for a connected device. It had never asked that before, so I assumed it was because of the Wacom. Installed it. The laptop touchpad started behaving like the touch Wacom. Using the laptop touchpad, the mouse wouldn’t move on the screen. I could only scroll and had to navigate with tab and keyboard arrows. The next day, I woke the computer and the Wacom was blinking. Tried my old Wacom, it also wouldn’t ‘connect’. I tried restarting the tablet and Wacom services manually. I tried restarting the computer. I tried an old wireless USB mouse, but at first the USB ports didn't respond. I used keyboard navigation to uninstall the Wacom. Then the old USB mouse worked. The touchpad was still acting like a Wacom touch tablet. I also noticed the touchpad worked normally until I enter the password to login to Windows. Once logged in, the touchpad acts up again. Otherwise, all seemed fine. I woke it from sleep yesterday and was using the USB mouse in Chrome. The screen turned off. It is black and will not come on.
If I can’t diagnose and save my computer, I need to know how to safely get my data off the hard drive...if it's not too late. Thank you.
Toshiba Qosmio x875-Q7390
Windows 8
Original batteries, never opened, no user modifications.
SPECS:
http://www.toshiba.co.il/en/discontinued-products/qosmio-x875-bqs/https://www.amazon.com/Toshiba-Qosmio-X875-Q7290-17-3-Inch-Laptop/dp/B0085N1EV8/ref=cm_cr_arp_d_product_top?ie=UTF8