I think My Computer has a virus

[JackCatalano]

Hello. A few months ago, I was looking at legally watching MLB Baseball Games. One of the sites I found was baseball-stream.com, I believe. What a disaster. Since I went to that site, I have had constant virus problems.

An webpage pops up on Internet Explorer says: clickadservinganalytics.com/redirect.php? ID=1451379310
This offer was brought to you by Savings Cool.

Also, if I don't x out of it quickly, a voiceover  starts telling me that I have spyware and they will have to disable my computer. And sometimes, I'll get another message saying that I have pornographic spyware which I don't. Now, they give me a number to call. I call this number and they told me that I need to purchase expensive anti virus protection. The person I talked to was very obnoxious and said something to the effect of "life isn't free" when I told him that to purchase anti virus protection was too much. I think they told me it was a 100 dollars.
Also, they added a program to my system, Free Diagnostic Diagnosis. I called the Free Diagnostic Diagnosis number and the person told me that they would get back to me. That was over a month and a half ago, I think.

So, what should I do now? 

[Computer_Commando]

Not a virus, it's RansomWare.  You are held hostage. 
If you pay, you're screwed. 
If you don't pay, you're screwed.
Now that you called, you're really screwed.
Google "ransomware removal".

[TRX]

Download this, it might help.

Link Removed.

[JackCatalano]

Oh, man, I downloaded that link.

[Ajfer03]

I have no idea if this thread is considered dead, but I have no idea if you solved your issue because nobody really explained thoroughly, but the best course of option here is to have a computer savvy friend back up your files that you want, and then have them install a new copy of Windows for you. Be wary of these scams, and never call a number from an internet pop up! These people claim to lock your computer, so when you call them they install spyware that logs everything you do, like passwords, downloads, etc. so either virus removal software or a computer savvy friend. Your call.

[Shandy]

Something smells like troll.

[JackCatalano]

Well, it's not me. The reason why I have posted on this thread was that because of the ransomware I have all these questions I have are moot and everything has been compromised, according to I believe, BC Programmer.

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Download and install: Please download Malwarebytes' scanner to your desktop.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

*************************************************
Download Security Check by screen317 from the following link and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[JackCatalano]

I just used Cleanmaster for PC. Is that the samething?

[SuperDave]

I just used Cleanmaster for PC. Is that the samething?

No, please run the scans I've suggested and post the logs so I can see what's happening with your computer.

[JackCatalano]

I'm actually beginning to download and run all this stuff. Do I have to pay for any of this? I mean all of this is free, right? Because I can't afford to pay anything right now.

[Allan]

Yes it's all free. Please just follow Dave's instructions

[JackCatalano]

When I ran AdwCleaner I got this:

 -------------------------------
# Malwarebytes AdwCleaner 7.2.1.0
# -------------------------------
# Build:    06-26-2018
# Database: 2018-07-04.1
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    07-11-2018
# Duration: 00:00:07
# OS:       Windows 10 Home
# Cleaned:  19
# Failed:   3


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted       C:\Users\Jack C. Catalano\AppData\Roaming\AGData
Deleted       C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AnonymizerGadget
Deleted       C:\Program Files (x86)\AnonymizerGadget
Deleted       C:\Program Files (x86)\ScanGuard
Deleted       C:\Program Files (x86)\WebDiscoverBrowser

***** [ Files ] *****

Deleted       C:\Users\Public\Desktop\Driver Booster.lnk
Deleted       C:\Users\Jack C. Catalano\Desktop\ScanGuard.lnk

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKCU\Software\csastats
Deleted       HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{1711FC25-F05A-40CE-B859-A0C1CF01FD18}
Deleted       HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION|PCAcceleratePro.exe
Deleted       HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION|PCAcceleratePro.exe
Deleted       HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ScanGuard
Not Deleted   HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\windows-7-easy-transfer-xp.en.softonic.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\en.softonic.com
Not Deleted   HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\windows-7-easy-transfer-xp.en.softonic.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com
Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\en.softonic.com
Deleted       HKCU\Software\SpecialSearchOffer

***** [ Chromium (and derivatives) ] *****

Deleted       SpecialSearchOffer

***** [ Chromium URLs ] *****

Deleted       Ask
Not Deleted   nortonsafe.search.ask.com

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


*************************

• Delete Tracing Keys
• Reset Winsock

*************************

AdwCleaner[S00].txt - [3874 octets] - [11/07/2018 16:25:50]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/11/18
Scan Time: 4:37 PM
Log File: 49c152b6-854a-11e8-a1ed-f430b9c6d1ce.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.391
Update Package Version: 1.0.5873
License: Trial

-System Information-
OS: Windows 10 (Build 14393.2007)
CPU: x64
File System: NTFS
User: LAPTOP-0N766CCD\Jack C. Catalano

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 255873
Threats Detected: 19
Threats Quarantined: 19
Time Elapsed: 3 min, 16 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 3
PUP.Optional.SpecialSearchOffer, C:\Program Files (x86)\Common Files\Roraccoon\Roraccoon.exe, Quarantined, [1657], [511633],1.0.5873
Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873
Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873

Module: 3
PUP.Optional.SpecialSearchOffer, C:\Program Files (x86)\Common Files\Roraccoon\Roraccoon.exe, Quarantined, [1657], [511633],1.0.5873
Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873
Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873

Registry Key: 4
PUP.Optional.PCAcceleratePro, HKLM\SOFTWARE\WOW6432NODE\PCAccelPro, Quarantined, [1268], [500818],1.0.5873
Trojan.Roraccoon, HKLM\SOFTWARE\SSO, Quarantined, [5476], [511495],1.0.5873
PUP.Optional.SpecialSearchOffer, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Roraccoon, Quarantined, [1657], [511633],1.0.5873
Adware.GorillaPrice, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\mkeeper, Quarantined, [9999], [504078],1.0.5873

Registry Value: 1
Trojan.Roraccoon, HKLM\SOFTWARE\SSO|TM, Quarantined, [5476], [511495],1.0.5873

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
PUP.Optional.SpecialSearchOffer, C:\PROGRAM FILES (X86)\COMMON FILES\RORACCOON, Quarantined, [1657], [511633],1.0.5873

File: 7
PUP.Optional.SpecialSearchOffer, C:\Program Files (x86)\Common Files\Roraccoon\Roraccoon.exe, Quarantined, [1657], [511633],1.0.5873
Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873
PUP.Optional.SpecialSearchOffer, C:\USERS\JACK C. CATALANO\APPDATA\ROAMING\APUSBIRD\APUSSETUP.EXE, Quarantined, [1657], [515961],1.0.5873
PUP.Optional.SpecialSearchOffer, C:\USERS\JACK C. CATALANO\APPDATA\ROAMING\APUSBIRD\_APUSSETUP.EXE, Quarantined, [1657], [515961],1.0.5873
PUP.Optional.PrimeUpdater, C:\USERS\JACK C. CATALANO\APPDATA\ROAMING\PRUPDATER\PRUPDATER.EXE, Quarantined, [854], [513570],1.0.5873
PUP.Optional.ScanGuard, C:\USERS\JACK C. CATALANO\VIDEOS\SCANGUARD_SETUP (1).EXE, Delete-on-Reboot, [4590], [503748],1.0.5873
PUP.Optional.ScanGuard, C:\USERS\JACK C. CATALANO\VIDEOS\SCANGUARD_SETUP.EXE, Delete-on-Reboot, [4590], [503748],1.0.5873

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

When I downloaded Security Check, I got this:

Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Google Chrome (67.0.3396.99)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````[/u] 
 Windows Defender MSMpEng.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamtray.exe 
 Windows Defender MSASCuiL.exe   
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````[/u]

[SuperDave]

ESET Online Scanner
Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.

    Download and execute ESET OnlineScan (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
    Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :

        Enable detection of potentially unwanted applications;
        Scan archives;
        Scan for potentially unsafe applications;
        Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;

   

    After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan;
   

    Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
   

    After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
   


    Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
   


    Once you're done, click on the Back button;
    Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;

[JackCatalano]

Ok, I tried everything that was mentioned above. And it worked!!! The virus is gone.

I'd like to know what should I do with Malware Bites. My Premium Free Trial is over soon and I can't afford it.  Also, I have to tell you that I didn't use The ESET Online Scanner. When I tried it, My Computer shut down. Actually, Google Chrome shut down.  Now, I have to ask this question.

Can somebody help me with this? Now, Google Chrome shuts off and it takes forever to load a page. Is My Computer slow? What should I do?