Hi. My neighbor asked me to have a look at a problem he's having and I'm stumped. He wants to print pictures on 8.5 x 11 photo paper at full size but they're coming out on the full sheet of paper as 5 x 7 or even as small as postcard size. his printer has 5 x 7 photo paper in one tray and 8.5 x 11 in the other. To avoid wasting money we put some regular paper in the 8.5 x 11 tray during the troubleshooting process. Any of the adjustments we make in the regular windows photo viewer print settings are making no difference. He said he hasnt tried to print full size for over a year but when he did it he had the option to select 8.5 x 11 in the dropdown. That option isn't there now but as I understand it, 8.5 x 11 would be L which is there.
I feel like something is overriding the settings to try to print at the best quality but I can't figure out where. I've looked in the windows options and the options for the printer. The printer is an HP Photosmart Plus B210. Any help would be most appreciated.
