I don't know if this is the right forum or if you can help me.
I have two cable modems - at my apartment and my mother-in-law's. Same cable company but different cities. I have a Netgear N450 at home and a Netgear C3700-100NAS at MiLs.
The C3700 has the ability to set up multiple SSID's. There is a 2.4 GHz B/G/N option, a 5 GHz A/N option, and a "Guest" (also 2.4).
Her Blu-Ray player (my old Blu-Ray player, actually) is on the 2.4 BGN as is her printer. (Neither will connect to a 5Ghz AN connection.) Her iPhone, her iPad, my Android phone, and my Windows 10 PC all connect to the 5AN connection. (My Win 10 PC has all Windows updates and all drivers and firmware patches).
So that's the setup. Here's the problem.
My laptop frequently drops connectivity from the main network. The Blu-Ray, printer, phones, and iPads all maintain connectivity. The lights on the router all show all systems go.
When I say "drops connectivity", I lose the ability to connect to anything. My wifi bars in the system tray show a full signal, but I get a little yellow exclamation point over them. When I hover over the system tray, it shows the network SSID and "No Internet Access". Clicking on it to bring up a list of networks shows the network there, but instead of reading "Connected, Secured" it reads "No Internet, Secured".
This happens only to my laptop (not other devices) only at my mother-in-law's, not at home. This is a studio, clear line of sight to the router, and it doesn't seem to matter how close or how far the PC is from the router.
This first started on a visit in August. It was fine on visits in November and December. This issue happened once on a January visit. I got here last night, and it started this morning. The router was installed in October 2016. I did not have the issue at all while at home between the August visit and last week.
It appears to happen randomly. Sometimes I can have one Firefox tab open on an article, other times I have had multiple tabs with streaming video running , when it cuts out. Sometimes I'm saving something to the cloud, sometimes I'm just sitting here, when it cuts out. Sometimes I can go days with no problem, sometimes it's over and over. I have had issues in the daytime, nighttime, sunny days, rainy days, cold days, and warm days. Humidity seems to be a constant. (Hey, I'm grasping here!)
When it cuts out, it remains out for a varying length of time. Sometimes less than a minute, sometimes ten or more minutes.
When it happens, I can instantly switch to the Guest network and can connect to Internet (but the router prevents Guest connections from accessing the printer on the 2.4BGN). I have never had this issue on the Guest network. (And again, the Blu-Ray on the 2.4BGN network has never had this problem). Androids and iPads on the 5AN don't seem to be effected. So I presume it's how my particular laptop connects to this 5AN network.
Sometimes rebooting helps.
Here's what I have done, based on Google suggestions (not in order):
- Confirmed my drivers are up-to-date
- Uninstalled the drivers and let Windows reinstall on a reboot
- Run the Troubleshooter
- 'Forgotten' the networks, rebooted, and re-installed them
- From an Administrator PowerShell window, run netsh winsock reset and netsh int ip reset and rebooted
- Tried different channels for the 5AN network (options are 36, 40, 44, 48, 149, 153, 157, and 161. There is no "Auto" option. Originally was on 40; I have since tried 149, 157, and am now on 36. The 2.4 BGN is set for "Auto" but seems to always choose channel 6 or 11. The Guest network doesn't have the ability to see/adjust its channel.)
- Changed the value for TxAMSDU from 1 to 0 at HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\mrvlpcie8897
- Used Window's Network Reset command
In Device Manager=>Network Card=>Advanced Properties:
- Band is set to "Auto" (other options = "2.4GHz only", "5GHz only")
- Packet Coalescing is set to "Enabled" (other option = "Disabled")
- Wake on Pattern Match is set to "Enabled" (other option = "Disabled")
- WMM-PS is set to "Optimized" (other option = "High Performance")
Its driver is up-to-date. (There is one weird anomaly in Events - Under "Device Install Requested", the Information field reads: "Device PCI\VEN_11AB&DEV_2B38&SUBSYS_045E0003&REV_00\4&91a2562&0&00E8 requires further installation", BUT one minute later is a "Device Installed" message, so I presume that's OK.)
I am on a Surface running Windows 10 Pro. Is there just something unstable about 5N and whatever is in my PC?
I have seen some posts on MSFT Community about negative "dbm" values (is that signal strength?) but don't understand the information, and don't know what to do with it.
Thank you for your advice.