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Author Topic: Dual Monitor Setup  (Read 3257 times)

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Lisa_maree



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Re: Dual Monitor Setup
« Reply #30 on: April 15, 2019, 01:20:43 AM »
Oh and something I can get from the screen shots is the Motherboard and CPU temperatures and they appear about 15 degrees to high, relative to the Hard drive temp. The first screens shots were even higher so that could point to a over heated ATI Graphics adapter failing causing your problem.

shashgo

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    Re: Dual Monitor Setup
    « Reply #31 on: April 15, 2019, 11:03:27 AM »
    @LisaMaree,

    I dont understand what you mean by full report.  I run speccy and it gives me information about whatever it finds on the computer.  So what is the full report and how do I get it?  Let me know, I thought you wanted these screenshots, if theres something else, let me know what or how to get it so I can post it here

    BC_Programmer


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    Re: Dual Monitor Setup
    « Reply #32 on: April 15, 2019, 11:23:13 AM »
    When Speccy has gathered all the information, you can use File->Save as Text File to save everything to a report.
    I was trying to dereference Null Pointers before it was cool.

    shashgo

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      Re: Dual Monitor Setup
      « Reply #33 on: April 15, 2019, 12:04:43 PM »
      @BC_Programmer

      okay thanks, I think I got it now

      @LisaMaree,

      Is this what you need to see

      Lisa_maree



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      Re: Dual Monitor Setup
      « Reply #34 on: April 15, 2019, 05:51:18 PM »
      Hi

      Thanks for the full report it's not really the way  I wanted but does confirm the original diagnoses of a faulty ATI graphics adapter.
      This is something you can't fix with software you would need specialist re balling soldering equipment.

      A note to anyone reading this , if you need to provide a Speccy Report. Please use the file  then publish report and copy the link to the report.
      This will only give the needed info, nothing like network info or product keys.

      shashgo

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        Re: Dual Monitor Setup
        « Reply #35 on: April 16, 2019, 11:15:23 PM »
        Awww, crap!!!  What in the report tells you that its a faulty graphics adapter?

        Geek-9pm


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        Re: Dual Monitor Setup
        « Reply #36 on: April 16, 2019, 11:26:40 PM »
        ...
        This is something you can't fix with software you would need specialist re balling soldering equipment.
        ...
        She is right!

        shashgo

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          Re: Dual Monitor Setup
          « Reply #37 on: April 22, 2019, 02:04:05 PM »
          @Lisa Maree and @Patio,

          I did what I did earlier and the monitor setup worked this time.  I uninstalled the AMD Catalyst converter driver by using revo uninstaller, rebooted, then I uninstalled intel management components using revo uninstaller, rebooted into safe mode, uninstalled intel hd driver using revo uninstaller, and uninstalled it again from the device manager.  Then I rebooted, and installed the intel mangement driver, rebooted and then somehow the second driver showed up in device manager.  So, I installed the AMD driver (SP50640), which changed the basic vga adapter into the ATI adapter and also added the ATI sound driver . I have attached screenshots of the device manager, the right click menu on the desktop that shows switchable graphics, showing both the adapters under display in device manager.

          But why does this sequence work sometimes and not work other times?  And why does the dual setup stop working when I reboot sometimes?  Ive noticed that if I start the computer say within an hour of the last session (when dual setup worked), the dual setup still works.  But if I keep the computer shutdown more than one hour, then that configuration is lost.