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Author Topic: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL  (Read 742 times)

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zillah

    Topic Starter


    Beginner

    Hello, everyone

    This happens frequent 4 times or 5 times a week

    I use my desktop windows 7 64 bit (OS 3 years old) mostly for browsing, and I use Firefox mainly for browsing what happens Firefox crashes and then a message pops up as below :

    https://imgur.com/a/bc1YI0Y

    And then blue screen of death with error:  IRQL_NOT_LESS_OR_EQUAL.

    https://imgur.com/a/MkusGGI

    Sometime even not browsing if I open a pdf document also that crashes the system and the same blue screen of death with error  IRQL_NOT_LESS_OR_EQUAL pops up

    Any troubleshoot should I do to fix the issue ?

    Thanks

    Allan

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    Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
    « Reply #1 on: April 07, 2019, 04:29:39 AM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    zillah

      Topic Starter


      Beginner

      Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
      « Reply #2 on: April 07, 2019, 04:31:24 AM »
      Thanks Allan will do that

      zillah

        Topic Starter


        Beginner

        Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
        « Reply #3 on: April 07, 2019, 04:41:30 AM »
        Dump File         : 040719-42510-01.dmp
        Crash Time        : 07/04/2019 7:59:56 PM
        Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
        Bug Check Code    : 0x000000d1
        Parameter 1       : fffff880`90a09c70
        Parameter 2       : 00000000`00000002
        Parameter 3       : 00000000`00000000
        Parameter 4       : fffff880`0225711d
        Caused By Driver  : rasl2tp.sys
        Caused By Address : rasl2tp.sys+8ba42c70
        File Description  : RAS L2TP mini-port/call-manager driver
        Product Name      : Microsoft® Windows® Operating System
        Company           : Microsoft Corporation
        File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
        Processor         : x64
        Crash Address     : ntoskrnl.exe+93ba0
        Stack Address 1   :
        Stack Address 2   :
        Stack Address 3   :
        Computer Name     :
        Full Path         : C:\Windows\Minidump\040719-42510-01.dmp
        Processors Count  : 8
        Major Version     : 15
        Minor Version     : 7601
        Dump File Size    : 355,092
        Dump File Time    : 07/04/2019 8:01:09 PM
        ==================================================

        ==================================================
        Dump File         : 040719-30810-01.dmp
        Crash Time        : 07/04/2019 7:47:23 PM
        Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
        Bug Check Code    : 0x0000000a
        Parameter 1       : fffffa7f`ffffffe0
        Parameter 2       : 00000000`00000002
        Parameter 3       : 00000000`00000001
        Parameter 4       : fffff800`03446a04
        Caused By Driver  : NisDrvWFP.sys
        Caused By Address : NisDrvWFP.sys+f7429fe0
        File Description  : Microsoft Network Realtime Inspection Driver
        Product Name      : Microsoft Malware Protection
        Company           : Microsoft Corporation
        File Version      : 4.10.0202.0
        Processor         : x64
        Crash Address     : ntoskrnl.exe+93ba0
        Stack Address 1   :
        Stack Address 2   :
        Stack Address 3   :
        Computer Name     :
        Full Path         : C:\Windows\Minidump\040719-30810-01.dmp
        Processors Count  : 8
        Major Version     : 15
        Minor Version     : 7601
        Dump File Size    : 355,412
        Dump File Time    : 07/04/2019 7:48:29 PM
        ==================================================

        ==================================================
        Dump File         : 040719-26364-01.dmp
        Crash Time        : 07/04/2019 3:29:56 PM
        Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
        Bug Check Code    : 0x000000d1
        Parameter 1       : fffff880`3b532ee0
        Parameter 2       : 00000000`00000002
        Parameter 3       : 00000000`00000000
        Parameter 4       : fffff880`049225c0
        Caused By Driver  : igdkmd64.sys
        Caused By Address : igdkmd64.sys+34490ee0
        File Description  : Intel Graphics Kernel Mode Driver
        Product Name      : Intel HD Graphics Drivers for Windows(R)
        Company           : Intel Corporation
        File Version      : 21.20.16.4505
        Processor         : x64
        Crash Address     : ntoskrnl.exe+93ba0
        Stack Address 1   :
        Stack Address 2   :
        Stack Address 3   :
        Computer Name     :
        Full Path         : C:\Windows\Minidump\040719-26364-01.dmp
        Processors Count  : 8
        Major Version     : 15
        Minor Version     : 7601
        Dump File Size    : 355,092
        Dump File Time    : 07/04/2019 3:31:23 PM
        ==================================================

        ==================================================
        Dump File         : 040719-40950-01.dmp
        Crash Time        : 07/04/2019 2:07:54 PM
        Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
        Bug Check Code    : 0x0000000a
        Parameter 1       : 00000000`0000004c
        Parameter 2       : 00000000`00000002
        Parameter 3       : 00000000`00000000
        Parameter 4       : fffff800`03498f49
        Caused By Driver  : ntoskrnl.exe
        Caused By Address : ntoskrnl.exe+93ba0
        File Description  : NT Kernel & System
        Product Name      : Microsoft® Windows® Operating System
        Company           : Microsoft Corporation
        File Version      : 6.1.7601.24388 (win7sp1_ldr_escrow.190311-1905)
        Processor         : x64
        Crash Address     : ntoskrnl.exe+93ba0
        Stack Address 1   :
        Stack Address 2   :
        Stack Address 3   :
        Computer Name     :
        Full Path         : C:\Windows\Minidump\040719-40950-01.dmp
        Processors Count  : 8
        Major Version     : 15
        Minor Version     : 7601
        Dump File Size    : 355,092
        Dump File Time    : 07/04/2019 2:09:54 PM
        ==================================================


        Allan

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        Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
        « Reply #4 on: April 07, 2019, 05:03:41 AM »
        What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)? If you have not made any major changes, then I suggest you run diagnostics on your ram & hd as a starting point. Also please run a full system scan with your av just to rule out malware.

        To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

        Also, please open device manager. Are there any yellow or red symbols?

        zillah

          Topic Starter


          Beginner

          Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
          « Reply #5 on: April 07, 2019, 05:17:54 AM »
          Thanks will do that and see how it goes

          chas521



            Greenhorn

            • Experience: Experienced
            • OS: Windows 7
            Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
            « Reply #6 on: April 08, 2019, 07:56:24 AM »
            Not sure why but I read on the internet that Malwarebytes can possibly cause BSOD.  I completely deleted Malwarebytes from my computer and no more BSOD.  Gotta love technology sometimes LOL.

            patio

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            Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
            « Reply #7 on: April 08, 2019, 08:16:52 AM »
            That's total Bunk...don't believe everything you read...
            " Anyone who goes to a psychiatrist should have his head examined. "

            chas521



              Greenhorn

              • Experience: Experienced
              • OS: Windows 7
              Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
              « Reply #8 on: April 09, 2019, 07:53:22 AM »
              I agree with you.  But it worked for me; I don't understand why.  That's why I posted like I did.

              patio

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              Re: Windows 7 Blue Screen Of Death with error: IRQL_NOT_LESS_OR_EQUAL
              « Reply #9 on: April 09, 2019, 07:56:37 AM »
              Regardless it is irresponsible to post bunk about a well known product that is untrue...just sayin.
              " Anyone who goes to a psychiatrist should have his head examined. "