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Author Topic: System locks up randomly (or so I think)  (Read 10482 times)

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wellthatmightbeaproblem

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    • Experience: Familiar
    • OS: Windows 10
    System locks up randomly (or so I think)
    « on: April 11, 2019, 04:29:42 PM »
    To get straight to the point. (I hope this is the right place for this problem.)

    I built my first PC almost 6 - 7 months ago, for the most part it has done better than I could have hoped. However over time I've noticed it's had a bad habit of freezing.

    By freezing I mean: The screen and what is displayed on it is frozen, no input from the keyboard works and the fans/lights are all still running. It requires a full reboot to work again.
    This even prevents me from updating windows as once it makes any progress, it freezes and has to revert back to the previous version.

    In the beginning this was once every week or so, then maybe two times a day? But now it's gotten to the point of freezing 7 - 10 times a day for 'seemingly' no reason. I could be running an application, a game, watching a video, or just sitting there and it will freeze.

    I know that exact specifications on hardware help a lot in this matter, and i'm still not sure it's even the hardware at fault.

    It started with:
    A Ryzen 5 2400G
    A Gigabyte AB350 motherboard
    G.Skill 8GB DDR4-3200 RAM
    An Addlink S20 256GB SSD
    And a Cooler Master MWE 500 power supply

    The plan was to start with this and upgrade to better hardware over time, just a few months ago I bought and installed an RX 570 4GB.

    I took the advice of someone and opened event viewer, after every critical event and the reboot of the PC the same error messages are displayed in the logs: (In order)

    The GLCKIO2 service failed to start due to the following error:
    The system cannot find the file specified.

    The AMDRyzenMasterDriver service failed to start due to the following error:
    The system cannot find the path specified.

    The Remote Access Connection Manager service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

    The Update Orchestrator Service service terminated unexpectedly.  It has done this 1 time(s).

    The Windows Update service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.


    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
     and APPID
    {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
     to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


    The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     and APPID
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     to the user DESKTOP-KTVJV1S\Josh SID (S-1-5-21-1877640034-493711011-1665961197-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.9.6.16299_n eutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.


    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {D63B10C5-BB46-4990-A94F-E40B9D520160}
     and APPID
    {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
     to the user DESKTOP-KTVJV1S\Josh SID (S-1-5-21-1877640034-493711011-1665961197-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


    The server {B91D5831-B1BD-4608-8198-D72E155020F7} did not register with DCOM within the required timeout.


    I'm sorry for the block of text but I'd rather go overboard than vague, and I'm sure this is relatively simple to people who know much more about this than I do.

    Any insight is appreciated.




    Lisa_maree



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    Re: System locks up randomly (or so I think)
    « Reply #1 on: April 11, 2019, 07:28:00 PM »
    Hi

    Could you run Speccy on the computer and publish a link to the report please .

    https://www.ccleaner.com/speccy/download/portable

    Then after the program runs,
    select file
    publish snapshot
    Copy the link to the clip board and then paste the link to a post here.

    Thanks
     
    You have not lived today until you have done something for someone who can never repay you.”
    ― John Bunyan

    wellthatmightbeaproblem

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      Re: System locks up randomly (or so I think)
      « Reply #2 on: April 11, 2019, 09:34:04 PM »
      Sure thing.

      http://speccy.piriform.com/results/oFFLTri7CxbgCBZsCAXCj5q

      Apologies if my initial post was too vague.

      Geek-9pm


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      Re: System locks up randomly (or so I think)
      « Reply #3 on: April 11, 2019, 09:51:50 PM »
      You said:
      Quote
      I built my first PC almost 6 - 7 months ago
      Did you get any warranties with the hardware?
      Here is a smiple way to learn if it is a problem with the OS or drivers.
      Get a recent version of a Linux CD that can boot up in 'demo' mode. Most versions of Linux will have generic drives to  fit your hardware. Let the system run some simple tests under Linux for a few hoers.  If there is no issue, then you can suspect taht your OS has a problem.
      Munch  more likely, IMO, you will have some kind of memory issue.
      Ubuntu 18 will already have a memory test app included. Do not install Ubuntu, but  use the live CD option.
      Here is a link:
      https://linuxhint.com/check-ram-ubuntu/
      That is my best idea, but others here will have some other ideas for sure.  :)

      Lisa_maree



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      Re: System locks up randomly (or so I think)
      « Reply #4 on: April 11, 2019, 10:16:02 PM »
      Hi

      Thanks for the Speccy report. Everything looks ok except for your CPU, you need bios version 7A38V2C or later . Your board has version 7A39v28 2 versions to early.

      The Bios versions are here https://www.msi.com/Motherboard/support/B350M-GAMING-PRO#support-cpu

      And the list of CPU support verses Bios version is here https://www.msi.com/Motherboard/support/B350M-GAMING-PRO#support-cpu

      And here is a video of how to flash the bios https://www.youtube.com/watch?v=LRyFMf0D9Lc
      You have not lived today until you have done something for someone who can never repay you.”
      ― John Bunyan

      Lisa_maree



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      Re: System locks up randomly (or so I think)
      « Reply #5 on: April 11, 2019, 10:28:37 PM »
      Sorry the Above links aren't very good.

      The 7a39v2c bios was the first with support for the Update AGESA Code 1.1.0.1 to support Raven Ridge CPU. which is the family of CPU yours is

      AMD Ryzen 5 Raven Ridge
      AMD Ryzen 5 2400G with Radeon Vega Graphics is .

      From the Speccy report

      The last bios for the board seems to be 7A39v2L

      You have not lived today until you have done something for someone who can never repay you.”
      ― John Bunyan

      wellthatmightbeaproblem

        Topic Starter


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        • Experience: Familiar
        • OS: Windows 10
        Re: System locks up randomly (or so I think)
        « Reply #6 on: April 12, 2019, 08:52:11 AM »
        I will definitely be taking a look at that.
        This is already proving more fruitful than other outlets I've tried.

        I'll try and update if anything notable comes up.

        Dakoyta



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          Re: System locks up randomly (or so I think)
          « Reply #7 on: January 16, 2020, 12:36:20 AM »
          Hello,

          I have a similar spec system with the same symptoms.

          Gigabyte AB350M-DS3H
          AMD Ryzen 5 2400G
          Radeon RX 560
          1x8GB - Installed May of 2018 - 8GB Ballistix Sport by Micron 2400 (#323085 / BLS8G4D240FSB.16FBD)
          3x8GB - Installed May of 2019 - 8GB Ballistix Sport by Micron 2400 (#323547 / BLS8G4D240FSEK.8FBD)
          Samsung 850 SSD 250 GB Boot drive
          Seagate SSHD 2 TB Storage
          500 Watt Cosair PSU

          Chef89



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            • Experience: Beginner
            • OS: Windows 10
            Re: System locks up randomly (or so I think)
            « Reply #8 on: January 16, 2020, 02:31:24 PM »
            I managed to fix this problem doing the following thing:

            Removing the XenSource Citrix Indirect Display Adapter and setting the memory settings to a pre-existing XMP profile in the BIOS.