So I have never ever had a problem like this before, so let us just say last night I turned off my system, put it in my laptop bag, then today I went to work came home, plugged in the laptop, turned it on, and got to the acer ( explore beyond limits page ) and the little circle of balls keeps going round and round. what is the magic key to get it up and running, or at least to get me into my system. I am here using a tablet, so bear with me. I have a 64bit windows 8.1 acer E5-511P laptop. thank you please help. I never needed tech support and they want to charge me 99.-199 to help. last time I buy an Acer, even Cnet says their tech support isn't the best, can someone help. thanks.