I copied the files the normal way, right click on the files, drag to new drive and click 'copy' I told the WD tech that the drive was formatted exFAT, and if that was the issue...he said 'no'. But, I think it is, as all my other drives are NTSF. Maybe I need to save my current data(not very much as the drive is new), format to NTSF, then copy the saved files back?