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Author Topic: How to fix when virus infect my computer?  (Read 782 times)

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sunny420

    Topic Starter


    Newbie

    • Experience: Familiar
    • OS: Windows 10
    How to fix when virus infect my computer?
    « on: July 15, 2019, 01:48:08 AM »
    Hi all! I'm Sunny. ufabet1688
    So there is a virus called virus.exe in a zip file, extracting it will trigger the antivirus and av will quarantine it. If I disable my antivirus (which somehow also disables windows defender), extract virus.exe (without double clicking or running the exe) and upload it to virustotal for a scan, will my computer still get infected?
    ufabet
    Any help would be greatly appreciated.

    Thanks in advanced.

    SuperDave

    • Malware Removal Specialist
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    • OS: Windows 8
    Re: How to fix when virus infect my computer?
    « Reply #1 on: July 15, 2019, 03:34:32 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Windows Defender is your resident AV in Windows 10. What other AV are you running? You should not have more that one AV active on your computer.

    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Windows Defender is your resident AV in Windows 10. What other AV are you running? You should not have more that one AV active on your computer.

    Please go to Jotti's malware scan
    (If more than one file needs scanned they must be done separately and links posted for each one)

    * Copy the file path in the below Code box:

    Code: [Select]
    Insert File Path
    * At the upload site, click once inside the window next to Browse.
    * Press Ctrl+V on the keyboard (both at the same time) to paste the file path into the window.
    * Next click Submit file
    * Your file will possibly be entered into a queue which normally takes less than a minute to clear.
    * This will perform a scan across multiple different virus scanning engines.
    * Important: Wait for all of the scanning engines to complete.
    * Once the scan is finished, Copy and then Paste the link in the address bar into your next reply.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender