Computer freezing fans spinning up.

[crabataur]

I've been having this issue with my computer recently randomly in use. I'll usually get no signal on my monitor or it will freeze, fans spin up and stays on but frozen like that. Until I hold the button. Then it will boot fine. It also happens much more consistently when trying to reboot the pc. It doesn't seem to freeze in the BIOS, exiting BIOS when it restarts it will. But not when fully shutting down and powering on again.

So far some of the things I've tried are:
Tried resetting windows. Updating drivers and BIOS 5.50 to BIOS 5.90. memtest and harddrive health seems fine. Changing fast boot and things. Temps seem fine in HWInfo and doesn't crash in reaction to stress testing. Disabling OC and clearing CMOS.

I did have my motherboard die and I had to RMA it for a replacement fairly recently. But I had no problems initially with the new motherboard.

Computer specs and things:
Windows 10 pro 64bit
AMD Ryzen 5 1600
Patriot Viper 4 3400mhz 16gb (2x8gb)
ASRock AB350M pro4 (5.90 BIOS)
XG2703-GS monitor
MSI gtx1070 armor 8gb OC
Corsair TX650M 650 watt Power supply
1x m.2 ssd
1x Sata ssd
2x HDD

[Lisa_maree]

Hi,
First note the time a problem occurs then when you are back in windows check the event viewer as explained here
https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/
Check for events which happened at the noted time.
There is an option to get help on errors or you can copy and paste the error here for advice.

[crabataur]

Most common seems to be
Event ID:35
https://justpaste.it/7kyxg
Performance power management features on processor 11 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
On processors 1-12

There's also
Event ID:
41
https://justpaste.it/44dmw
35
https://justpaste.it/78a1t
6008
https://justpaste.it/437j3
4101
https://justpaste.it/26139
Which seem to be cropping up a lot.

And less common
29
https://justpaste.it/3i9ix
1001
https://justpaste.it/5a39s

and 10016

[crabataur]

https://imgur.com/OGelh5J
Froze at 8:30 so 4101 display driver stopped responding seems the closest in time.

[Lisa_maree]

Thanks for the errors.

I'm just interested in what was wrong with the original motherboard?

I think we have more than a few things to fix.

First is to get a stable base which is not coming up with errors.

Get a pen drive and download the latest drivers for the motherboard unzip them to the pen drive if you get a 32 GB pen drive drive would be great.

So remove the Graphics card and use on board graphics, this is just to test.

If windows boots and works without the kernel power errors great. if not then reload windows clean i.e hold the shift key down and select restart on the restart screen select repair my computer reload windows deleting all data. MAKE SURE YOU HAVE ANY IMPORTANT DATA BACKED UP FIRST

From the M2 drive this should take about 5 to 10 minutes.
Now load the latest drivers and test is it working if not then disconnect the 3 other drives and just use the M2
Is it working? If not then you will need to look at the bios settings or the motherboard and all the things associated with the motherboard.
Keep us posted
 
   
   

[crabataur]

The original motherboard. I left my pc on overnight in sleep mode. And then found it wouldn't turn on. Eventually after a lot of testing I figured it was the motherboard. But it was just dead don't know exactly what was wrong with it beyond that. When I replaced it I thought it was the end of it.

I already reset windows and installed new drivers so it should be a fresh system.
I also tried rolling back to old nvidia drivers. But I'll try without them installed.
I'm Currently testing some old ram to try and rule that out. I'll try with just the M2 drive if it freezes again now.

[crabataur]

With the new ram it hasn't frozen in use as of yet. But it froze once when restarting. And my pc randomly restarted which hasn't happened before. In event log there's 6008, 41, 10016. Around the time it restarted.

Event id 35 also seems to routinely appear regardless.
I read that event ID 35 was related to disabling BIOS power saving features, but after resetting bios I'm not sure why I'd still be getting that error. Or what setting that  would specifically be related to.


Edit: Froze in use again the same way it was doing initially with the screen shutting off and the fans spinning up and freezing like that.

[Lisa_maree]

The speccy server is working can you download a copy of Speccy from here http://www.ccleaner.com/speccy
After it creates the report go file / publish snapshoot and post the url link here. Don't copy and paste the whole report here.

If you could also post some photos of the bios screens and I will check them.

[crabataur]

http://speccy.piriform.com/results/llMSzzaK8MFdZbRsGnvbYtG

I disconnected the other drives apart from the ssd. Reseated the gpu and have the computer plugged in to a new outlet and peripherals. I've borrowed a friends computer so I can try a different GPU if it freezes again now.


I haven't had event 35 again. I did reset the cmos again. Maybe why?

[Lisa_maree]

Nice, a fellow Kiwi  ,
The Speccy report shows a clean running, no problem pc. But there is stuff all over about the  ASRock AB350M Pro4 having freezing resetting problems. Perhaps the only solution is to get a different motherboard.
Perhaps return it and spend a little more for one of these boards
ASUS PRIME B450-PLUS ATX For AMD Ryzen 2nd/3rd Gen, Socket AM4. B450, 4X DDR4 DIMM, 1XM.2, 1XPCIE X16, 2XPCIE X1, 5XUSB, HDMI/DVI, LAN, Internal I/O: 1XUSB3.1, 2XUSB2.0

[crabataur]

Oh funny that we're both from NZ.

Weirdly so far it hasn't crashed again and the event 35 hasn't shown up again. But it did freeze when restarting once. So not sure what to think as of yet.
I was wondering if perhaps it was power related. Seeing as causes for 4101 the display driver thing one of the common ones is apparently power related. And 35 was processor power related? But I don't know for or if it was whether it'd be wall power, power supply or motherboard power delivery? Maybe I'm just making a leap with that though.