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Computer freezing fans spinning up.

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crabataur:
I've been having this issue with my computer recently randomly in use. I'll usually get no signal on my monitor or it will freeze, fans spin up and stays on but frozen like that. Until I hold the button. Then it will boot fine. It also happens much more consistently when trying to reboot the pc. It doesn't seem to freeze in the BIOS, exiting BIOS when it restarts it will. But not when fully shutting down and powering on again.

So far some of the things I've tried are:
Tried resetting windows. Updating drivers and BIOS 5.50 to BIOS 5.90. memtest and harddrive health seems fine. Changing fast boot and things. Temps seem fine in HWInfo and doesn't crash in reaction to stress testing. Disabling OC and clearing CMOS.

I did have my motherboard die and I had to RMA it for a replacement fairly recently. But I had no problems initially with the new motherboard.

Computer specs and things:
Windows 10 pro 64bit
AMD Ryzen 5 1600
Patriot Viper 4 3400mhz 16gb (2x8gb)
ASRock AB350M pro4 (5.90 BIOS)
XG2703-GS monitor
MSI gtx1070 armor 8gb OC
Corsair TX650M 650 watt Power supply
1x m.2 ssd
1x Sata ssd
2x HDD

Lisa_maree:
Hi,
First note the time a problem occurs then when you are back in windows check the event viewer as explained here
https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/
Check for events which happened at the noted time.
There is an option to get help on errors or you can copy and paste the error here for advice.

crabataur:
Most common seems to be
Event ID:35
https://justpaste.it/7kyxg
Performance power management features on processor 11 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
On processors 1-12

There's also
Event ID:
41
https://justpaste.it/44dmw
35
https://justpaste.it/78a1t
6008
https://justpaste.it/437j3
4101
https://justpaste.it/26139
Which seem to be cropping up a lot.

And less common
29
https://justpaste.it/3i9ix
1001
https://justpaste.it/5a39s

and 10016

crabataur:
https://imgur.com/OGelh5J
Froze at 8:30 so 4101 display driver stopped responding seems the closest in time.

Lisa_maree:
Thanks for the errors.

I'm just interested in what was wrong with the original motherboard?

I think we have more than a few things to fix.

First is to get a stable base which is not coming up with errors.

Get a pen drive and download the latest drivers for the motherboard unzip them to the pen drive if you get a 32 GB pen drive drive would be great.

So remove the Graphics card and use on board graphics, this is just to test.

If windows boots and works without the kernel power errors great. if not then reload windows clean i.e hold the shift key down and select restart on the restart screen select repair my computer reload windows deleting all data. MAKE SURE YOU HAVE ANY IMPORTANT DATA BACKED UP FIRST

From the M2 drive this should take about 5 to 10 minutes.
Now load the latest drivers and test is it working if not then disconnect the 3 other drives and just use the M2
Is it working? If not then you will need to look at the bios settings or the motherboard and all the things associated with the motherboard.
Keep us posted
 
   
   

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