Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Not News.: Class Action Lawsuits Hit Cable Modems  (Read 493 times)

0 Members and 1 Guest are viewing this topic.

Geek-9pm

    Topic Starter

    Mastermind
  • Geek After Dark
  • Thanked: 1004
    • Gekk9pm bnlog
  • Certifications: List
  • Computer: Specs
  • Experience: Expert
  • OS: Windows XP
Not News.: Class Action Lawsuits Hit Cable Modems
« on: August 30, 2019, 08:12:40 AM »
A cable modem is what you have if you have Internet via a cable TV company, like st Comcast, Charter, and Cox.
This is about a class action suit in 2017 against some cable modem makers.
Wait,  before you skip over this, consider the issue here. Here in the USA it is very hard or  impossible for an individual to sue a company for a defective product. So a class action suit has to be started to get big companies to pay attention. Maybe this relates to a product you have. Read the link please.
https://stopthecap.com/2017/04/26/class-action-lawsuits-hit-cable-modem-manufacturers-widely-reported-defect/
Quote
Two separate class action cases have been filed this month in Calfornia courts alleging “serious defects” in the Netgear CM700 and Arris SURFboard SB6190 — both newer DOCSIS 3.0 modems. But those modems are not the only ones affected by a serious firmware bug that can dramatically degrade internet performance.

Both modems rely on a relatively new Intel Puma 6 chipset, which some media outlets have also implicated in similar defects in a variety of cable modems including the Hitron CGNV4, the Compal CH7465-LG, and Puma 6-based modems like Virgin Media’s Hub 3 and Comcast’s top-end Xfinity boxes. Other newer modems branded by Linksys and Cisco also use the same system-on-chip and may also be affected. ..
Hey! I have a Arris SURFboard   :o Maybe that is my problem  >:(
Does anybody know more about this? Was the action finished? How can I know if  if my modem is a bad one?   :'(
« Last Edit: August 30, 2019, 08:45:03 AM by Geek-9pm »

Geek-9pm

    Topic Starter

    Mastermind
  • Geek After Dark
  • Thanked: 1004
    • Gekk9pm bnlog
  • Certifications: List
  • Computer: Specs
  • Experience: Expert
  • OS: Windows XP
Re: Not News.: Class Action Lawsuits Hit Cable Modems
« Reply #1 on: August 30, 2019, 08:31:16 AM »
More information:

Do Not Buy List - Modems With Puma 6 Chipset


Intel Puma 6 Modem List Chipset Defects


Quote
Intel Puma 6 Defect Explained
Do Not Buy Intel Puma 6 Modem List LogoDo Not Buy Intel Chipset Modems

Intel’s Puma 6 chipset included in several cable modems is defective as it allows high spikes in network latency quite often (slow web page loading, for example). These severe network latency spikes interfere with online gaming, streaming video, or simply surfing the web. Network jitter (variable latency) also causes problems.

The Puma 6 modems suffer from both latency and jitter. Some firmware updates have only temporarily fixed the problem and it seems Intel has no real fix for the issue. Consequently, these bad internet connections landed cable modem maker ARRIS in trouble with a pending lawsuit filed in California
Meanwhile, many of such  modems are still for sale
 -and are being recommended.    8)