windowws explorer

[fado17b]

I was using  a Dell XPS 550 with Windows98 SE and went to eat and when I came back ,I cannot open any programs. When I hit on a desktop shortcut the screen freezes up. I hit ctrl,alt,del and the screen comes up and says Windows Explorer not responding. It will work in safe mode. I had Norton 2006 system works  installed and it shows no virus in safe mode. I just now uninstalled the Norton  System works but it did not help. This software has been installed  a while and I did not have any Problems.

[GX1_Man]

How about installing and scanning the  p-rograms for malware? Let's see if we are dealing with a clean system.

http://www.computerhope.com/cgi-bin/yabb/YaBB.cgi?num=1134123580

[fado17b]

I cannot check for anything because I can't get onto the internet because the  computer freezes up when you hit the programs. When you hilght theicon on desktop it flickers then freezes. I am on another computer now.

[Rob Pomeroy]

Try Programs-->Accessories-->Sytem tools-->System information.

In that program, use Tools-->System file checker.  It may be that some Windows files have been corrupted and need to be restored.  On a clean system (no viruses) which hasn't been abused (shut down mid-flow), the most likely cause is a hardware failure (motherboard, memory, processor or hard drive).

For a temporary fix, if the system file checker doesn't work, you may need a fresh Windows installation.  But if the cause is a hardware fault, the chances are high that this (or worse) will happen again.  Ensure your important files are backed up!

[fado17b]

used file checker everything okay.How can I extract the explorer file from the widows 98 disk?It keeps telling me  (EXPLORER not responding.) everything else appears normal till I try to open a  program. The hourglass flickers then disapears and the computer is froze at that point.

[Peccavi]

GX

How about installing and scanning the  p-rograms for malware? Let's see if we are dealing with a clean system.
http://www.computerhope.com/cgi-bin/yabb/YaBB.cgi?num=1134123580

Fado

I cannot check for anything because I can't get onto the internet because the  computer freezes up when you hit the programs. When you hilght theicon on desktop it flickers then freezes. I am on another computer now.

Fado

It will work in safe mode. I had Norton 2006 system works  installed and it shows no virus in safe mode.

Then run them in Safe Mode.

[Rob Pomeroy]

used file checker everything okay.How can I extract the explorer file from the widows 98 disk?

The problem is probably not a corrupted explorer.exe.  It's more likely a corrupted disk subsystem file.  Finding the culprit is such a big job that you may as well just reinstall Windows.  Bear in mind what I said above about an underlying hardware fault.

[dl65]

 fado17b......

I had Norton 2006 system works  installed and it shows no virus in safe mode. I just now uninstalled the Norton  System works but it did not help. This software has been installed  a while and I did not have any Problems.

If this application was working ok .......why did you remove it ?

dl65  

[Rob Pomeroy]

Because that kind of software is notorious for complicating diagnostic tests and introducing hard-to-detect intermittent faults?

[Fed]

From the Help file.

Safe mode helps you diagnose problems. If a symptom does not reappear when you start in safe mode, you can eliminate the default settings and minimum device drivers as possible causes. If a newly added device or a changed driver is causing problems, you can use safe mode to remove the device or reverse the change.

You could try starting in safe mode & disabling all the startup items in msconfig.
Re-boot & re-enable them one at a time, re-booting each time to see if you can find what is causing it.

[fado17b]

Thanks everyone, I found out the Comcast internet program was corrupted. Right now it works fine. Till Next time.