Desktop won't stay connected to home network

[82Grad]

My laptop, our iPads, iPhones and Android phone all stay connected to the internet just fine. My desktop computer however, does not even when all the other devices are connected and working fine. There's no consistency to the disconnections either. The desktop may be the only device in the household using wifi and it still disconnects. Sometimes at startup it's connected, sometimes it's not. Sometimes the desktop remains connected while I'm using it for an hour or so, and sometimes it disconnects every 15 minutes give or take some time. Here are some details;

1. IP - Spectrum Internet, Speed is over 100+mbps download and 10mbps upload.
2. Computer - Samsung Core I5 CPU @2.90GHz, RAM 8GB, 64-bit os x64-based processor.
3. Windows 10 Home - version 1903
4. Security software - all free editions
a.CCleaner
b. SuperAntispyware
c. AVG
d. Malwarebytes

I hope someone out there is willing to help, I'm happy to share more details as needed and requested.

Regards,

[Lisa_maree]

Thank you for posting here at Computer hope.
You say this is a desktop computer so could you please post details of the wireless adapter you are using. Does the Wireless have a good signal like all bars lite. If not what is the wireless signal strength.
I can get all this data from a program called speccy from here https://www.ccleaner.com/speccy/download
If you run the program and select the network group could you copy the the wireless data (blank out the SSID please or just leave it out of the copy )
I have attached my wireless report as an example so you can see what I'm looking for.
Also if you select files. publish report. and copy the link to the report. this will give details of power settings and drivers which may also help.



 

 

[82Grad]

Here you are, thanks for helping!

Network
   You are connected to the internet
   Connected through   Qualcomm Atheros AR946x Wireless Network Adapter
   IP Address   192.168.1.240
   Subnet mask   255.255.255.0
   Gateway server   192.168.1.1
   Preferred DNS server   192.168.1.1
   DHCP   Enabled
   DHCP server   192.168.1.1
   External IP Address   174.104.31.241
   Adapter Type   IEEE 802.11 wireless
   NetBIOS over TCP/IP   Enabled via DHCP
   NETBIOS Node Type   Hybrid node
   Link Speed   262 Bps
      Computer Name
         NetBIOS Name   MYPC
         DNS Name   MyPc
         Membership   Part of workgroup
         Workgroup   WORKGROUP
      Remote Desktop
         Disabled
            Console
               State   Active
               Domain   MYPC
      WinInet Info
         LAN Connection
         Local system uses a local area network to connect to the Internet
         Local system has RAS to connect to the Internet
      Wi-Fi Info
         Using native Wi-Fi API version   2
         Available access points count   5
            Wi-Fi (ATT3CQE9ap 2.4)
               SSID   
               Frequency   2412000 kHz
               Channel Number   1
               Name   
               Signal Strength/Quality   58
               Security   Enabled
               State   The interface is connected to a network
               Dot11 Type   Infrastructure BSS network
               Network   Connectible
               Network Flags   There is a profile for this network
               Cipher Algorithm to be used when joining this network   AES-CCMP algorithm
               Default Auth used to join this network for the first time   802.11i RSNA algorithm that uses PSK
            Wi-Fi (
               SSID   
               Frequency   5785000 kHz
               Channel Number   157
               Name   
               Signal Strength/Quality   40
               Security   Enabled
               State   The interface is connected to a network
               Dot11 Type   Infrastructure BSS network
               Network   Connectible
               Network Flags   There is a profile for this network
               Cipher Algorithm to be used when joining this network   AES-CCMP algorithm
               Default Auth used to join this network for the first time   802.11i RSNA algorithm that uses PSK
            Wi-Fi (DCRL)
               SSID   
               Frequency   2432000 kHz
               Channel Number   5
               Name   
               Signal Strength/Quality   100
               Security   Enabled
               State   The interface is connected to a network
               Dot11 Type   Infrastructure BSS network
               Network   Connectible
               Network Flags   There is a profile for this network
               Cipher Algorithm to be used when joining this network   AES-CCMP algorithm
               Default Auth used to join this network for the first time   802.11i RSNA algorithm that uses PSK
            Wi-Fi
               SSID   
               Frequency   5180000 kHz
               Channel Number   36
               Name   
               Signal Strength/Quality   92
               Security   Enabled
               State   The interface is connected to a network
               Dot11 Type   Infrastructure BSS network
               Network   Connectible
               Network Flags   Currently Connected to this network
               Cipher Algorithm to be used when joining this network   AES-CCMP algorithm
               Default Auth used to join this network for the first time   802.11i RSNA algorithm that uses PSK
            Wi-Fi (EBC0006D-PA8EkCm01j09ON8)
               SSID   
               Frequency   2462000 kHz
               Channel Number   11
               Name   
               Signal Strength/Quality   74
               Security   Enabled
               State   The interface is connected to a network
               Dot11 Type   Infrastructure BSS network
               Network   Connectible
               Network Flags   There is a profile for this network
               Cipher Algorithm to be used when joining this network   AES-CCMP algorithm
               Default Auth used to join this network for the first time   802.11i RSNA algorithm that uses PSK
      WinHTTPInfo
         WinHTTPSessionProxyType   No proxy
         Session Proxy
         Session Proxy Bypass
         Connect Retries   5
         Connect Timeout (ms)   60,000
         HTTP Version   HTTP 1.1
         Max Connects Per 1.0 Servers   INFINITE
         Max Connects Per Servers   INFINITE
         Max HTTP automatic redirects   10
         Max HTTP status continue   10
         Send Timeout (ms)   30,000
         IEProxy Auto Detect   Yes
         IEProxy Auto Config
         IEProxy
         IEProxy Bypass
         Default Proxy Config Access Type   No proxy
         Default Config Proxy
         Default Config Proxy Bypass
      Sharing and Discovery
         Network Discovery   Disabled
         File and Printer Sharing   Enabled
         File and printer sharing service   Enabled
         Simple File Sharing   Enabled
         Administrative Shares   Enabled
         Network access: Sharing and security model for local accounts   Classic - local users authenticate as themselves
      Adapters List
            Enabled
                  Qualcomm Atheros AR946x Wireless Network Adapter
                     Connection-specific DNS Suffix   lan1
                     Connection Name   Wi-Fi
                     NetBIOS over TCPIP   Yes
                     DHCP enabled   Yes
                     MAC Address   18-67-B0-82-95-4F
                     IP Address   192.168.1.240
                     Subnet mask   255.255.255.0
                     Gateway server   192.168.1.1
                     DHCP   192.168.1.1
                     DNS Server   192.168.1.1
                  Realtek PCIe GBE Family Controller
                     Connection Name   Ethernet
                     DHCP enabled   No
                     MAC Address   18-67-B0-3C-F7-FF
      Network Shares
         Users   C:\Users
      Current TCP Connections
            AllShareFrameworkDMS.exe (5552)
            AppleMobileDeviceService.exe (700)
            AVGSvc.exe (3244)
            C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (7356)
            C:\Program Files (x86)\Intel\IntelAppStore\bin\ismagent.exe (3000)
            C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe (15872)
            C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe (1968)
            C:\Users\Owner\AppData\Local\Cisco\VideoGuardPlayer\VideoGuardMonitor\CiscoVideoGuardMonitor.exe (17004)
            C:\Users\Owner\AppData\Roaming\Octoshape\Octoshape Streaming Services\OctoshapeClient.exe (8548)
            C:\Windows\System32\mstsc.exe (8468)
            DiscSoftBusServiceLite.exe (3100)
            lsass.exe (668)
            mDNSResponder.exe (4156)
            SamsungLinkService.exe (4196)
            services.exe (68)
            spoolsv.exe (3564)
            ss_conn_service.exe (4228)
            svchost.exe (1180)
            svchost.exe (1680)
            svchost.exe (2092)
            svchost.exe (3784)
            svchost.exe (4072)
            SWMAgent.exe (4264)
            System Process
            System Process
            wininit.exe (904)

[Lisa_maree]

Hi again

Checking the report.  The thing which seems strange is the signal level although low, is not so low as to cause the very slow data rate 262 Bps this should be in the Kbps range or higher.
Is this a USB adapter? I see others have reported in forum posts  problems with  Qualcomm Atheros AR946x Wireless Network Adapter not connecting and having slow speeds.
Can you  check if the other devices are connecting at 5 GHz if so it could be interference on the 2.4 GHZ network. I would suggest trying a different adapter, try and get one which does 2.4 ghz and 5 Ghz.