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Author Topic: computer had been slowing down and games freeze  (Read 104248 times)

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itzbraad

    Topic Starter


    Starter

    • Experience: Experienced
    • OS: Windows 10
    computer had been slowing down and games freeze
    « on: April 15, 2020, 10:44:21 AM »
    I noticed my ram constantly used 50% I have 16gb ddr4 and I had caused my computer to slow down a lot.
    I'm pretty sure I don't have a virus because I don't really download anything ever but something might have slipped through
    if you need more info pls let me know

    SuperDave

    • Malware Removal Specialist


    • Genius
    • Thanked: 1020
    • Certifications: List
    • Experience: Expert
    • OS: Windows 10
    Re: computer had been slowing down and games freeze
    « Reply #1 on: April 15, 2020, 12:28:03 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

    Please download AdwareCleaner onto your Desktop. AdwCleaner

    Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    When the AdwCleaner program will open, click on the Scan button as shown below.

    AdwCleaner will now start to search for malicious files that may be installed on your computer.
    To remove the files that were detected in the previous step, please click on the Clean button.

    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
    ***************************************************************************************
    Download Security Check by screen317 from the following link and save it to your desktop.

    Security Check

    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.

    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
    Windows 8 and Windows 10 dual boot with two SSD's

    itzbraad

      Topic Starter


      Starter

      • Experience: Experienced
      • OS: Windows 10
      Re: computer had been slowing down and games freeze
      « Reply #2 on: April 15, 2020, 12:57:05 PM »
      hey, I have already done these steps and I have attached my logs to my original post. thanks for helping me as well!

      itzbraad

        Topic Starter


        Starter

        • Experience: Experienced
        • OS: Windows 10
        Re: computer had been slowing down and games freeze
        « Reply #3 on: April 15, 2020, 06:32:05 PM »
        Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

        1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
        2. The fixes are specific to your problem and should only be used for this issue on this machine.
        3. If you don't know or understand something, please don't hesitate to ask.
        4. Please DO NOT run any other tools or scans while I am helping you.
        5. It is important that you reply to this thread. Do not start a new topic.
        6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
        7. Absence of symptoms does not mean that everything is clear.

        If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
        *************************************************************************
        Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

        Please download AdwareCleaner onto your Desktop. AdwCleaner

        Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

        If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
        When the AdwCleaner program will open, click on the Scan button as shown below.

        AdwCleaner will now start to search for malicious files that may be installed on your computer.
        To remove the files that were detected in the previous step, please click on the Clean button.

        AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
        Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
        ***************************************************************************************
        Download Security Check by screen317 from the following link and save it to your desktop.

        Security Check

        * Double-click Security Check.bat
        * Follow the on-screen instructions inside of the black box.
        * A Notepad document should open automatically called checkup.txt
        * Post the contents of that document in your next reply.

        Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

        SuperDave

        • Malware Removal Specialist


        • Genius
        • Thanked: 1020
        • Certifications: List
        • Experience: Expert
        • OS: Windows 10
        Re: computer had been slowing down and games freeze
        « Reply #4 on: April 16, 2020, 04:13:19 PM »
        Please run a scan with Windows Defender. How long has this computer been slow? Did it start all of a sudden? Did you install or remove and programs?
        Windows 8 and Windows 10 dual boot with two SSD's