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Author Topic: I do not know if it is a virus or what ... but please help!  (Read 47292 times)

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BenVFX

    Topic Starter


    Newbie

    • Experience: Familiar
    • OS: Windows 10
    I do not know if it is a virus or what ... but please help!
    « on: December 20, 2020, 07:50:42 PM »
    A few days ago in the middle of working on Premier Pro software something got stuck
     and pixel shapes began to appear in the form of small green and pink figures.
     The computer crashed and shut down the software abruptly and windows froze and did not move,
     I could not even shut down the computer because the start button did not work. Since it came back a few times,
     I returned the computer to a restore point where I bought it and thought it worked out.
     But now (after two days) everything is back - the pixels of the characters, the freezes, etc...
    Does anyone have any idea what this could be? Is it a virus? Am I being attacked?
    Any help will be much appreciated!

    SuperDave

    • Malware Removal Specialist
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    • OS: Windows 10
    Re: I do not know if it is a virus or what ... but please help!
    « Reply #1 on: December 21, 2020, 04:07:50 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    This does not appear to be a problem with malware. I will move this thread to the appropriate forum where someone else may be able to help. I couple of questions. Do you always leave my passport plugged in and is there a disc in the CD drive? Is this a laptop or a desktop pc?
    Windows 8 and Windows 10 dual boot with two SSD's