Windows 7 Ultimate 64bit SP1 keeps on crashing

[banditeyes0516]

Anyone i need your help with my vaio laptop. my laptop keeps on crashing. Installed with windows 7 ultimate 64bit sp1. anyone help pls..

[Lisa_maree]

This is a pretty common and general question which could have a lot of causes.
Can you download Speccy from here https://www.ccleaner.com/speccy/download

After you run it go file , publish snap shot and copy the url in your next post.

Then run https://www.hdsentinel.com/

Use the windows snipping tool to copy the temperature screen and first screen here.
Do you have a backup of the laptop ?

[banditeyes0516]

thank you for responding to my concern i'll do this procedure now.

[banditeyes0516]

here's the url,
http://speccy.piriform.com/results/T6w5kjOJTx4snDwsq3pYFNb

[Lisa_maree]

Hi a few things,

Windows 7 isn't up to date and updates are failing to install. There is a fix for updates not installing.
https://support.microsoft.com/en-us/sbs/windows/fix-windows-update-errors-18b693b5-7818-5825-8a7e-2a4a37d6d787

You have Driver Booster, running may be a Good idea to remove with add remove programs.
There is also Panda Anti Virus USB installed it would be an Idea to un install that and download a copy of Panda dome and run a full scan for virus's.
Also the Sony laptop has a 9 1/2 year old Hitachi hard drive. The Speccy report shows health as OK but I would like a report from HDsentinal please.
Even if it checks out OK with HD sentinel a drive of that age should be replaced. Your laptop supports SSD speeds so I suggest you install a Crucial MX500 500GB 2.5 inch SSD or a  Samsung 870 EVO 500GB SSD. A computer shop should be able to transfer your old hard drive to the SSD.

[banditeyes0516]

[banditeyes0516]

[Lisa_maree]

Thankyou for the 2 reports which show the drive is OK at the moment I think you would see a worth while improvement in speed installing the SSD drive.

[banditeyes0516]

forgive me, i don't understand. you are saying i have to replace my hard drive? or just install a program?

[Lisa_maree]

You don't have to replace the hard drive it was a suggestion.
Have you removed the 2 programs Driver Boaster and Panda USB ?
Also have you run a virus scan ?