Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: This connection is not private  (Read 85075 times)

0 Members and 1 Guest are viewing this topic.

SuperDave

    Topic Starter
  • Malware Removal Specialist


  • Genius
  • Thanked: 1020
  • Certifications: List
  • Experience: Expert
  • OS: Windows 10
This connection is not private
« on: September 29, 2021, 06:36:14 PM »
My friend came over with his laptop today because he could not log into his email account. He said it started when he tried to log a few days ago in a hotel room. He started to receive " this connection is not private" on his laptop and phone. He was using Edge and Google Chrome. I download and installed FireFox and was able to get into his account. I realized something happened to his browsers probably cause by the hotel wifi. I tried resetting Google back to its default but still get the message. Has this ever happened to anyone and how do I get the browsers back to normal again?
Windows 8 and Windows 10 dual boot with two SSD's

Lisa_maree



    Mentor
  • My first real computer
  • Thanked: 161
    • Yes
  • Experience: Expert
  • OS: Windows 10
Re: This connection is not private
« Reply #1 on: September 29, 2021, 07:16:52 PM »
Hi Dave
Try flushing the DNS cache as shown here https://support.4it.com.au/article/flush-dns-windows-10/

There may be a cached DNS for the hotel
You have not lived today until you have done something for someone who can never repay you.”
― John Bunyan

SuperDave

    Topic Starter
  • Malware Removal Specialist


  • Genius
  • Thanked: 1020
  • Certifications: List
  • Experience: Expert
  • OS: Windows 10
Re: This connection is not private
« Reply #2 on: September 30, 2021, 03:43:23 PM »
Hi Dave
Try flushing the DNS cache as shown here https://support.4it.com.au/article/flush-dns-windows-10/

There may be a cached DNS for the hotel
Thanks We've done that twice.
Windows 8 and Windows 10 dual boot with two SSD's

BC_Programmer


    Mastermind
  • Typing is no substitute for thinking.
  • Thanked: 1140
    • Yes
    • Yes
    • BC-Programming.com
  • Certifications: List
  • Computer: Specs
  • Experience: Beginner
  • OS: Windows 11
Re: This connection is not private
« Reply #3 on: October 01, 2021, 02:58:00 AM »
A common root certificate expired today. Not sure if it's related to the issue.

You could look through the security certificate info to see why the browser has decided the certificate cannot be trusted.
I was trying to dereference Null Pointers before it was cool.