PC Crashing - "Impossible" to fix

[xerxerus]

Hello guys.

I have tried to solve this problem for the past 2 months with many different sources including discord communities, graphics vendor, distributors and even nvidia. But I still have absolutely no idea what causes the crashes or what to do to fix them.

TLDR: Computer crashing, tried everything I can think of - including swapping literally every single hardware component and clean installing windows

Current PC Build:
 

• CPU: Ryzen 9 5900x
• GPU: RTX 3080Ti
• Motherboard: MSI B550 Tomahawk
• RAM: Crucial Ballistix 32GB 3000Mhz (4x8GB)
• PSU: Corsair RM850X

The issue: PC sometimes randomly crashes while a screen recording software is open (doesn't have to be recording). There is a way to force this problem to happen, described below.

How to replicate:

1. Start OBS (or other screen recording software)
2. Start DOOM Eternal
3. PC will crash before getting to main menu

Additional details:

1. It crashes in other games aswell (only rarely, once even in chrome). Doom method has 100% accuracy.
2. The crash will never happen without screen capture software
3. If Doom Eternal is quickly set to Windowed mode when launching (alt+enter), the game works. When its set to fullscreen at any time, PC crashes instantly.


Now, what I tried:

1) RMA the CPU (5900x -> 5900x)

2) Upgrade Motherboard (MSI B450A-Pro -> MSI B550 Tomahawk)

3) New SSD & Windows reinstall

4) Nvidia DDU

5) Turn off XMP & Precision boost

6) Replace Power Supply (Seasonic Gold 750W -> Corsair RM850X)

7) new GPU Bios sent to me by vendor

8) Reseating the GPU

9) Taking out 2 ram

10) Buying new RAM (Crucial 3000Mhz -> Kingston 3200Mhz)

11) Replace GPU (RTX 3080Ti -> GTX 1050)

There are way more things I tried that I just don't remember now, so feel free to ask

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The Windows EventViewer Memory dumps / Logs

Many times, I will just get "Dump file creation failed due to an error during dump creation", but sometimes I can get the actual dump files to create. they are below:

dxdiag - https://pastebin.com/raw/tivm41xP

WinDbg output of memory dump - https://pastebin.com/raw/FHJyzemA

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This is most of the info I can think of for now, if you need literally anything else please ask.


Does anyone please have any clue what is happening here?

[Lisa_maree]

Hi

Can you do a speccy report and copy the url for the report here. Also what Bios version is the motherboard running it needs to be revision A7 for your CPU.

[xerxerus]

Hi

Can you do a speccy report and copy the url for the report here. Also what Bios version is the motherboard running it needs to be revision A7 for your CPU.

Hello.

I would like to update.

The issue was Processor Ryzen 9 5900x. Even though it was the first thing I RMA'd, I received another bad one. After the first RMA I thought the problem must be somewhere else and replaced everything in my PC. While it was the cpu all along.
 
Bad unit twice in a row, yeah thats a no go. Not recommending Ryzen 9 to anyone, I will stick to my 5600x for now (which seems to work fine)

[Lisa_maree]

A bios update would likely have fixed it. That was one of the things the speccy report would have shown.

[xerxerus]

A bios update would likely have fixed it. That was one of the things the speccy report would have shown.

Hello, i noticed a reply, just wanted to provide info that I did actually try 4 different bios versions (forgot to include that in my troubleshooting steps) and it didn't fix the problem, really only swapping the cpu did