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Author Topic: Losing Internet and/or Network Connectivity  (Read 33790 times)

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mjw72652

    Topic Starter


    Greenhorn

    • Experience: Experienced
    • OS: Windows 8
    Losing Internet and/or Network Connectivity
    « on: May 10, 2022, 02:21:50 PM »
    I have a TP-Link Deco mesh network with 5 Decos as follows:

    Location Model IP Address Build Release

    Main (Living Room) X60 (2.0) 192.168.68.1 20210204 50164

    Apartment X60 (1.0) 192.168.68.51 20210121 54042

    Bedroom X20 (1.0) 192.168.68.54 20210121 54794

    Master Bedroom X60 (2.0) 192.168.68.56 20210204 50164

    Office X20 (1.0) 192.168.68.55 20210121 54794


    The Main Deco is connected to a Motorola Docsis 3.1 modem with a CAT-8
    cable 36” long, using Xfinity 900 mbs internet service.


    The Master Bedroom Deco never seems to have any problems, and it is
    the one physically placed farthest away from the Main Deco.


    The Apartment Deco never seems to have any problems, but the Smart TV
    (connected to the Deco with a CAT-8 cable) is rarely used, so it is
    hard to tell. It is at IP 192.168.68.71.


    My Smart Phone works on the Deco WiFi at 192.168.68.50 with no problems.


    The Bedroom Deco frequently loses connection, goes flashing red, and
    usually will reconnect itself and go green again. Sometimes I have to
    unplug it and plug it in again. When I do this, I have to redo the
    network connection on the Smart TV and Blu-ray player plugged into it
    (they are connected via Ethernet to this Deco) by using the device
    settings menus. When the TV is redone, it is with 192.168.68.61. The
    Blu-ray is redone as 192.168.68.67. Sometimes I am unaware that this
    Deco has gone out and reconnected itself, and I have to redo the
    network connections on the devices. This is an ongoing problem.


    The Office Deco had the same problem. I usually had to do a hard reset
    and find this Deco and add it back to the network, which usually took
    multiple tries because it could not be found. I often had to
    physically carry it to the Main location to do this. I swapped this
    Deco with the Apartment Deco, and placed it in a slightly different
    location about 3 ft. away from its former location (either location is
    the closest to the Main Deco, about 10 ft. and one floor down), and
    this problem no longer occurs.


    Now my problems with this Deco are much more severe.


    There are two computers, a multifunction printer, and three NAS
    devices connected via CAT-6 cables to a gigabit switch which is
    connected via CAT-8 cable to the Deco. The three NAS devices never
    seem to have any problems. They are at 192.168.68.68, 192.168.68.62,
    and 192.168.68.4.


    Both the printer and scanner of the multifunction printer sometimes
    work, sometimes do not. When it works, it is at 192.168.68.66. Right
    now it is only working on a USB connection to one computer. It is
    currently at 169.254.70.166. This would appear to be the problem. The
    only fix I have is to reinstall the printer on two computers, which I
    have had to do multiple times.


    The two computers, which I will call Envy and Silver (both HP laptops
    running Windows 11 home 64 bit with all upgrades installed), have
    similar problems. Every time the Office Deco went out, I lost internet
    connectivity on both. I tried restarting Windows multiple times,
    resetting the network on both, resetting the adapters on both, running
    all available troubleshooters, rolling back to restore points, doing
    another hard reset on the Deco, manually assigning an IPv4 address to
    the Ethernet adapters, to no avail. I even did an in-place upgrade
    from the latest Windows ISO on both. Sometimes they would connect to
    the internet, sometimes not (they would still work on the network,
    just no internet, connecting to each other, the printer when it was
    working, the NAS devices). Finally, I used the Deco app on my phone
    and rebooted the network. This seemed to get everything working again.


    Two hours later, for no apparent reason that I could determine, they
    both lost connectivity. I tried connecting a spare laptop that I had
    available to the network. It was assigned 169.254.8.44 as an IP
    address, and would not connect to anything.


    After fiddling for the better part of a day, Envy has been working now
    at 192.168.68.65. How long this will last I don’t know. Every time I
    succeeded in getting it working again, it didn't last. What is the
    most perplexing of all is being away from the computer for a while,
    just leaving it running, to come back only to find that it had lost
    its internet connection.


    I have not been able to get Silver connected again. IPconfig says it
    is at 169.254.70.166. I cannot get it to connect to anything.


    It seems apparent that the problem lies with Deco, and not any of the
    other hardware or with Windows. Why is Deco assigning 169.254 IP
    addresses? (I am allowing everything to be assigned via DHCP.)


    I am at my wit’s end, and am so frustrated I want to scream.

    To add- the Office Deco no longer loses connectivity by flashing red.
    It stays solid green even when I cannot connect. The inability to
    connect appears to completely related to the IP address assignments,
    although I am willing to concede I may be wrong.

    Several things have occurred in the past couple of hours. First, I
    shut off my printer for an hour or so. When I turned it back on, it
    had the proper IP address and both printer and scanner are working
    again. I the tried a complete power off on the silver computer with
    the incorrect IP address, but when powered back up the IP address was
    still incorrect and the computer still will not connect to the
    network. Then, for the first time in 2 days, the office Deco lost
    connection and went flashing red. I waited a full five minutes, then
    reset by pulling the plug and waiting for it to go green. My working
    computer and printer were still  good, the bad computer was still bad.
    All my WiFi tests tell me my signal strength is very strong, and it is
    inconceivable that this could be the problem. The Apartment Deco and
    the Office Deco are both in the same room, about 12 feet apart. While
    the Office Deco was down, I tried to connect the Envy working computer
    via WiFi. It found the Deco network, connected to it, but I still had
    no internet access. Once the Office Deco went green, the Ethernet
    connection restored.

    When I look in my Deco app, it tells me that the Envy computer and the
    three NAS devices are connected to the Apartment Deco, when in reality
    they are Ethernet connected to the Office Deco. lt tells my my phone,
    which sits in a cradle about 12" from the computers, is connected to
    the Office Deco, and it won't tell me which Deco the printer is
    connected to (probably because it isn't actually printing anything at
    the moment). The Deco App speed test tells me my DL speed is 185.8
    Mbps, my upload speed is 23.2 Mbps. The WiFi interference test tells
    me my signal strength is good at 37 dBm, and interference is low.

    Open speed test on the Envy PC says DL speed is 155.8, UL speed is
    25.2 with a Baltimore server. Ookla Speedtest, using a different
    server (Washington DC Cloudflare) clocks in at 197.91 DL, 32.35 UL.
    Network SpeedTest shows 227.7 DL 19.91 UL with an unknown server-
    prior tests have shown DL speeds as high as 247.7.

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    Re: Losing Internet and/or Network Connectivity
    « Reply #1 on: May 10, 2022, 09:13:31 PM »
    Are you new here? Your post has too much information.
    In a Local Area Network that might ve a problem with devices not setup right.

    Maybe this could help you.  :)

    https://www.netcov.com/a-guide-to-identifying-reducing-network-congestion/

    Quote
    Congestion refers to when a network is overloaded with data (like roads with cars or the like). In some cases, street traffic is the result of a temporary situation, like high-volume or accidents, much in the same way as congestion on our networks. Other cases present more dynamic or overarching issues, like poor design or needed repairs—more significant matters that require their type of solutions.