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Computer Hope forum e-mail issues and down time
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You might get better results here. https://nissan.navigation.com/home/en_US/NissanNA/USDFYI, when I went to update my Honda maps (Garmin) the official instructions said (still say) I could only use an 8gb flash drive. After trial and error, and luckily me having MULTIPLE flash drives laying around, I figured out that only a 32gb flash drive will work. So if you get an error or it won't work try another flash drive if you have one.You might also look on Youtube for instruction videos. That's what prompted me to try a different flash drive.