Software > Computer viruses and spyware

nuisance hack

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pogo:
My system was hacked on Dec. 5, '23.  The hackers started by changing PW on my fav games then moved to e-mail & all entries.  I first had a tech go through the computer. He found an extraneous connection.  Then I had a tech come to my home.  He restored my passwords.  I have: added Spectrum Security suite, gotten a new Spectrum router, added Norton 360 security.  I've disabled all Remote connections in Services.msc, set up the Norton VPN, set up the Norton secure Browser.  I tried a number of antivirus programs: Windows Security, AVG (free), Spectrum Security, Norton 360, Charter Online Scanner, fsdiag, FORTECT scan (I haven't paid for any repair yet).  I did a harddrive wipe & renewed the OS. NONE of the antivirus programs identify a problem.  The hackers continue.

My system:

Intel i7-9700K 3.6 Ghz
Windows 11 home
MSI Z390-A Pro 32 Gb RAM
AMD Radeon 580 GPU 8 Gb memory
Samsung digital memory 1 Tb
2 HDD 2 Tb

What can I do next other than another complete wipe and re-install? 

SuperDave:
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************

--- Quote ---He restored my passwords.
--- End quote ---
Restoring them is not the same as changing them. You need to make sure there is only ONE AV active on your computer. More than one can cause a lot of problems.

--- Quote --- I did a harddrive wipe & renewed the OS.
--- End quote ---
How did you wipe the drive?

Please download AdwCleaner by Xplode onto your Desktop.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Search.
[*]A logfile will automatically open after the scan has finished.
[*]Please post the content of that logfile in your reply.
[*]You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.
[/list]

Remove the Adware:
[*]Please close all open programs and internet browsers.
[*]Double click on adwcleaner.exe to run the tool.
[*]Click on Delete.
[*]Confirm each time with OK
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile in your reply.
[*]You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
[/list]

Please download AdwCleaner by Xplode onto your Desktop.
[*]Please close all open programs and internet browsers.
[*]Double click on adwcleaner.exe to run the tool.
[*]Click on Delete.
[*]Confirm each time with OK
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile in your reply.
[*]You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
[/list]

pogo:
Thanks for the reply, SuperDave. 

1.  This is not an infection.  These guys are talking to me, in a way.  My antivirus software doesn't find any problem.  I have
     limited their access somewhat by disabling the Remote connection software.

2   The Windows 11 OS has been reloaded once, the C drive was wiped and OS reloaded fresh by the Tech who built the computer
     and the OS was last reloaded by me w/o wiping the drive.

3.  It will take me s little time to remove the AVs.  The Spectrum software is a large download.

4.  I understand that restoring a password is not changing it.   I use a minimum of 12 characters with all 4 of the rows of keys
     plus shift key.  I changed all of the important passwords. 

5.  I need to stop here, back tomorrow after I take care of AV software.

pogo:
Dave, I tried to do as you asked:  1) The only adwcleaner I found is by Malwarebytes.  When I click on your link, the
                                                      response is
                                                    "This toolslib.net page can’t be found  No webpage was found for the web
                                                      address: https://toolslib.net/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
                                                      HTTP ERROR 404"
                                                 
                                                 2)  The scan is attached.
                                               
                                                 3)  I'll find adwcleaner by Xplode on another computer.  Give me a day or 2.

SuperDave:
The only way to completely wipe your harddrive is to use Dban] here.. You don't have to remove the AV's just disable them. I find that Windows Defender is a reliable Av. Adwcleaner is no longer available from xplode. Sorry.

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