When I hung out in the channel late last year there were scads of newbies in there. Wonder what happened since then...
In fact, I found it slightly ironic that the clueless noobers would filter in but the techs always had a hard time finding it if they even knew about it at all. BTW, google the words "Computer" "Help" and "Chat" together and see which sites are in the top five. That search seems to be a likey first step for someone seeking live help.
--Oober