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Author Topic: norton GO back error  (Read 9163 times)

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woahthere

  • Guest
norton GO back error
« on: June 23, 2006, 01:13:42 PM »
okay so i turn on my comp and it shows the black screen with white text, then the norton go-back screen, the counter goes down, then it says.
GoBack Internal Error
Failure code: gb_ui_support(1147)
press any key to reboot.
i cart get it past that screen so i carnt boot windows.
Any ideas with what the error code means and how to fix it?

GX1_Man

  • Guest
Re: norton GO back error
« Reply #1 on: June 23, 2006, 02:46:03 PM »
Can you boot in safe mode? Do you have a real Windows CD to reinstall if you need to? Has GoBack ever had problems before?

woahthere

  • Guest
Re: norton GO back error
« Reply #2 on: June 23, 2006, 03:08:03 PM »
no i carnt boot in safe mode, iv got an original windows 2000 disk but it dont boot it just goes to the goback screen, it happened as soon as i install goback.

GX1_Man

  • Guest
Re: norton GO back error
« Reply #3 on: June 23, 2006, 03:31:19 PM »
Can you make sure that CDROM is set first in boot order in the BIOS?

woahthere

  • Guest
Re: norton GO back error
« Reply #4 on: June 23, 2006, 03:33:07 PM »
floppy's first then CD drive then harddrive

GX1_Man

  • Guest
Re: norton GO back error
« Reply #5 on: June 23, 2006, 03:50:06 PM »
And when you boot with the real Windows CD in there you do not see "Press any key to boot from CD"?

woahthere

  • Guest
Re: norton GO back error
« Reply #6 on: June 23, 2006, 04:07:45 PM »
the comp just acts like theres no disk in the drive, i tryed booting up with out my hdd connected and the go back screen still shows up:s?

woahthere

  • Guest
Re: norton GO back error
« Reply #7 on: June 23, 2006, 04:14:11 PM »
sorry i got that wrong my slave drive was still connected

GX1_Man

  • Guest
Re: norton GO back error
« Reply #8 on: June 23, 2006, 07:42:06 PM »
What are the specifics on this machine?

Have a read here:

http://www.annoyances.org/exec/forum/winxp/t1102712724

http://www.mojocode.com/0009.html

http://forums.windrivers.com/showthread.php?t=74821

This looks like the top contender for "Dont Put This Software On Your Computer"award.  :o :o :o :o

woahthere

  • Guest
Re: norton GO back error
« Reply #9 on: June 23, 2006, 08:29:32 PM »
thanks for the links.
my comps specs:
intel P4 ht
FIC P4M-915G/PDI mother board
2x 512 ram
2x 200gb SATA hdd
anything else you need to know?

GX1_Man

  • Guest
Re: norton GO back error
« Reply #10 on: June 23, 2006, 08:54:16 PM »
Read those links on how to remove this worthless software immediately!

woahthere

  • Guest
Re: norton GO back error
« Reply #11 on: June 24, 2006, 06:32:55 AM »
so i go into recovery consol, but it asks for a administrator pass word, but iv never set one, is there away to change it or turn it off?

GX1_Man

  • Guest
Re: norton GO back error
« Reply #12 on: June 24, 2006, 07:22:06 AM »
Are you the Administrator and only user of this computer? If so, it was set to something when Windows was loaded. You can try to leave the space blank, but I suspect there IS a password. Did you buy it new or load XP on an existing PC?

woahthere

  • Guest
Re: norton GO back error
« Reply #13 on: June 24, 2006, 05:53:36 PM »
okay i got into recovey console, did the FIXMBR command the rebooted, now when i turn on my comp it says error loading operating system:(

GX1_Man

  • Guest
Re: norton GO back error
« Reply #14 on: June 24, 2006, 06:00:09 PM »
Is there valuable data on that drive? You might be able to get by with a repair install from that same bootable XP CD. Try that option. If no-go, we will try something else.

If it were me, I would get the data off and then format that drive and reinstall XP without Go Back.