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Author Topic: norton GO back error  (Read 9164 times)

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woahthere

  • Guest
norton GO back error
« on: June 23, 2006, 01:13:42 PM »
okay so i turn on my comp and it shows the black screen with white text, then the norton go-back screen, the counter goes down, then it says.
GoBack Internal Error
Failure code: gb_ui_support(1147)
press any key to reboot.
i cart get it past that screen so i carnt boot windows.
Any ideas with what the error code means and how to fix it?

GX1_Man

  • Guest
Re: norton GO back error
« Reply #1 on: June 23, 2006, 02:46:03 PM »
Can you boot in safe mode? Do you have a real Windows CD to reinstall if you need to? Has GoBack ever had problems before?

woahthere

  • Guest
Re: norton GO back error
« Reply #2 on: June 23, 2006, 03:08:03 PM »
no i carnt boot in safe mode, iv got an original windows 2000 disk but it dont boot it just goes to the goback screen, it happened as soon as i install goback.

GX1_Man

  • Guest
Re: norton GO back error
« Reply #3 on: June 23, 2006, 03:31:19 PM »
Can you make sure that CDROM is set first in boot order in the BIOS?

woahthere

  • Guest
Re: norton GO back error
« Reply #4 on: June 23, 2006, 03:33:07 PM »
floppy's first then CD drive then harddrive

GX1_Man

  • Guest
Re: norton GO back error
« Reply #5 on: June 23, 2006, 03:50:06 PM »
And when you boot with the real Windows CD in there you do not see "Press any key to boot from CD"?

woahthere

  • Guest
Re: norton GO back error
« Reply #6 on: June 23, 2006, 04:07:45 PM »
the comp just acts like theres no disk in the drive, i tryed booting up with out my hdd connected and the go back screen still shows up:s?

woahthere

  • Guest
Re: norton GO back error
« Reply #7 on: June 23, 2006, 04:14:11 PM »
sorry i got that wrong my slave drive was still connected

GX1_Man

  • Guest
Re: norton GO back error
« Reply #8 on: June 23, 2006, 07:42:06 PM »
What are the specifics on this machine?

Have a read here:

http://www.annoyances.org/exec/forum/winxp/t1102712724

http://www.mojocode.com/0009.html

http://forums.windrivers.com/showthread.php?t=74821

This looks like the top contender for "Dont Put This Software On Your Computer"award.  :o :o :o :o

woahthere

  • Guest
Re: norton GO back error
« Reply #9 on: June 23, 2006, 08:29:32 PM »
thanks for the links.
my comps specs:
intel P4 ht
FIC P4M-915G/PDI mother board
2x 512 ram
2x 200gb SATA hdd
anything else you need to know?

GX1_Man

  • Guest
Re: norton GO back error
« Reply #10 on: June 23, 2006, 08:54:16 PM »
Read those links on how to remove this worthless software immediately!

woahthere

  • Guest
Re: norton GO back error
« Reply #11 on: June 24, 2006, 06:32:55 AM »
so i go into recovery consol, but it asks for a administrator pass word, but iv never set one, is there away to change it or turn it off?

GX1_Man

  • Guest
Re: norton GO back error
« Reply #12 on: June 24, 2006, 07:22:06 AM »
Are you the Administrator and only user of this computer? If so, it was set to something when Windows was loaded. You can try to leave the space blank, but I suspect there IS a password. Did you buy it new or load XP on an existing PC?

woahthere

  • Guest
Re: norton GO back error
« Reply #13 on: June 24, 2006, 05:53:36 PM »
okay i got into recovey console, did the FIXMBR command the rebooted, now when i turn on my comp it says error loading operating system:(

GX1_Man

  • Guest
Re: norton GO back error
« Reply #14 on: June 24, 2006, 06:00:09 PM »
Is there valuable data on that drive? You might be able to get by with a repair install from that same bootable XP CD. Try that option. If no-go, we will try something else.

If it were me, I would get the data off and then format that drive and reinstall XP without Go Back.

woahthere

  • Guest
Re: norton GO back error
« Reply #15 on: June 24, 2006, 07:29:09 PM »
nope theres nothing that needs keeping on the hard drive, i only have a windows 2000 that my mate lent me

GX1_Man

  • Guest
Re: norton GO back error
« Reply #16 on: June 24, 2006, 08:29:11 PM »
Format away then, and consider this experience as a lesson learned.

woahthere

  • Guest
Re: norton GO back error
« Reply #17 on: June 24, 2006, 08:37:26 PM »
thanks for all your help, and lesson learned:)

GX1_Man

  • Guest
Re: norton GO back error
« Reply #18 on: June 24, 2006, 08:42:12 PM »
Good luck in the future and we'll keep a light on.  ;)

woahthere

  • Guest
Re: norton GO back error
« Reply #19 on: July 01, 2006, 07:30:12 AM »
oh my god, this computer is really pissing me off. i did a fresh install of xp and when i turn it on it makes aload of beeps. theres a long one about a second long then 3 or 2 really short ones

GX1_Man

  • Guest
Re: norton GO back error
« Reply #20 on: July 01, 2006, 07:47:20 AM »
Those beeps are diagnostic to the problem encountered:

http://www.computerhope.com/beep.htm

woahthere

  • Guest
Re: norton GO back error
« Reply #21 on: July 03, 2006, 09:26:48 PM »
Back again:(
ok so i fixed the beeping my grafics card was not in properly
Now im in windows for some reason my cd drives arnt showing up in my computer, or device manager. this computer is really *censored* pissing me off now, its problem after problem.

GX1_Man

  • Guest
Re: norton GO back error
« Reply #22 on: July 03, 2006, 09:30:35 PM »
It is highly likely that you disturbed the data cable connection, probably on the motherboard when you reseated the graphics card, no doubt by accident.
Check on this and that the cables are firmly seated there AND into the optical drives.

Go into the BIOS and see if the drives are recognized now. If they are not seen in the BIOS they will not functional in WIndows, obviously.

Let us know.

woahthere

  • Guest
Re: norton GO back error
« Reply #23 on: July 03, 2006, 09:45:57 PM »
erm, what do i look in bios to find my drives?

GX1_Man

  • Guest
Re: norton GO back error
« Reply #24 on: July 03, 2006, 09:51:09 PM »
Do you know how to get there? What make and model of computer or motherboard?

Look to see if the hard drive(s) are listed and then below that is usually the optical drive(s). They may say CDROM for all and that's OK, just as long as they show. What is shown depends on the exact equipment.

woahthere

  • Guest
Re: norton GO back error
« Reply #25 on: July 03, 2006, 09:53:23 PM »
My motherboard is a FIC P4m-915G/PDI
and yes i know how to get into bios

Useless

  • Guest
Re: norton GO back error
« Reply #26 on: July 07, 2006, 01:46:22 PM »
sounds similar to what it did to me

when it was enabled it rebooted my PC once and then after that it wouldnt let me reach the logon page of windows XP so at the end i just disabled it

unlovedwarrior



    Guru

  • someday this name will be known
  • Thanked: 13
    Re: norton GO back error
    « Reply #27 on: July 10, 2006, 09:30:11 AM »
    go back is worthless it just gives you random error messages and then sometimes like what we have here it wont let you use your computer.