IE cannot open a page

[associates]

Hi,

I was wondering if anyone might be able to help me here.

My IE seems to be unable to open a page on the internet. It says "Internet Explorer can not open page..." This happens to my computer but then i went to another computers and found that i could go to the page i wanted to. I don't think the internet or modem is down.

Can someone help?

Thank you in advance

[Rob Pomeroy]

Does this happen with all internet pages or just one in particular?  Which one?  Please give details of computer, operating system, browser and hardware used to connect to the internet.

[associates]

Hi Robpomeroy,

Thank you for your reply.

This happens with all internet pages - for example. google page.

Computer description:
Laptop Toshiba - 512M RAM, Pentium 4 1.7Ghz, runs XP Pro. This laptop's connected wirelessly to an Access point which is then connected to a router and from the router to a modem. When it happen, i checked the other computer that's also connected wirelessly and the internet was working. So i'm not sure if it's the wireless access point. I could still send a job to a printer connected to the router and it printed the job out.

Very weird one. Any ideas?

Thank you in advance

[Rob Pomeroy]

Are you using a firewall?  If so, temporarily disable it and try browsing again.  Any better?

If that makes no difference, next lets try a ping test.  Bring up a command prompt and type:

ping 216.239.59.147

That's one of Google's IP addresses, and you should get a response like:

Pinging 216.239.59.147 with 32 bytes of data:

Reply from 216.239.59.147: bytes=32 time=56ms TTL=235
Reply from 216.239.59.147: bytes=32 time=56ms TTL=235
Reply from 216.239.59.147: bytes=32 time=63ms TTL=235
Reply from 216.239.59.147: bytes=32 time=58ms TTL=235

Ping statistics for 216.239.59.147:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 56ms, Maximum = 63ms, Average = 58ms

That's a successful ping (which is what we want).  An unsuccessful ping would look like this:

Pinging 216.239.59.147 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.239.59.147:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

(that trailing comma is very annoying - bad Microsoft!)