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Author Topic: can someone expert help me plzzz??  (Read 3984 times)

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  • Guest
can someone expert help me plzzz??
« on: September 06, 2004, 05:29:39 AM »
Hello all...

Hmm i'm have some problem with my hardware... even right now the ASUS itself.....almost 2 months haven't reply me yet .

My problem is my cd-rom doesn't work at all or doesn't appear at my computer even though it already install there since 1 and a half year.

The troubleshoot is the 'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'

What should i do? Can anyone tell with me how? I need some help.


  • Guest
Re: can someone expert help me plzzz??
« Reply #1 on: September 06, 2004, 06:15:25 AM »
Device Manager Error Codes

This may be of use.

A registry problem was detected.

This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:

On the General Properties tab of the device, click Troubleshoot to start the troubleshooting wizard.

Click Uninstall, and then click Scan for hardware changes to load a usable driver.

Restart the computer in Safe Mode, and then select Last Known Good Configuration,which rolls back to the most recent successful registry configuration.

As a last resort, you can edit the registry directly. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at http://www.microsoft.com/reskit.