Author Topic: help please (Read 2213 times)

itecgirl · « **on:** August 23, 2006, 12:30:06 PM »

I was attempting to install visio on my laptop with a program free from the college and when I went to enter the set up. my computer gave an installation process is corrupt screen. I do not know what this is or how to fix it or where in my computer to look for the corruption thanks for the help

Itec girl

unlovedwarrior · « **Reply #1 on:** August 23, 2006, 01:49:05 PM »

can u give more info about your computer? os ram sp if its updated, what protection do u have antivirus antispyware antiadware.

unlovedwarrior

itecgirl · « **Reply #2 on:** August 23, 2006, 03:33:27 PM »

sure thanks

os is windows xp
ram is 768
what is sp?
I have norton anitvirus

unlovedwarrior · « **Reply #3 on:** August 23, 2006, 03:34:38 PM »

sp is service pack...

itecgirl · « **Reply #4 on:** August 23, 2006, 03:36:45 PM »

unlovedwarrior · « **Reply #5 on:** August 23, 2006, 03:41:07 PM »

ok im going to give you a link to some programs i want you to download spybot

ccleaner

adaware

windows defender

ewido

update them and run the scans in safe mode with the system restore off.

http://www.computerhope.com/cgi-bin/yabb/YaBB.cgi?num=1134123580

post back with results

unlovedwarrior · « **Reply #6 on:** August 23, 2006, 03:46:54 PM »

oh i almost for got on the ccleaner click the issues tab and run that scan too. backup when it asks you to.

and just fix the errors.

itecgirl · « **Reply #7 on:** August 23, 2006, 05:50:53 PM »

Okay, I download those programs you suggested and ran in safe mode and I had to fix some errors and remove alot of cookies after I did that I tried to run visio again and recieved can not continue with setup due to installation source being corrupt error box again, any thing else I can do? by the way I really do appericate the help thanks

GX1_Man · « **Reply #8 on:** August 23, 2006, 07:29:53 PM »

Quote

Okay, I download those programs you suggested and ran in safe mode and I had to fix some errors and remove alot of cookies after I did that I tried to run visio again and recieved can not continue with setup due to [highlight]installation source being corrupt [/highlight] error box again, any thing else I can do? by the way I really do appericate the help thanks

Is that a real Microsoft CD? They are very shiny and say MICROSOFT all over them.

dl65 · « **Reply #9 on:** August 23, 2006, 08:06:14 PM »

itecgirl..... There are several things which could be happening .......
One is that if your O/S can't pass the WGA test the "visio" app might fail when installing or the copy you are using is in fact corrupt .......
See if you can D/l the trial version of visio from ......
http://office.microsoft.com/en-au/FX010857981033.aspx and see if it will install.

dl65

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