Modem misdialing

[SyneWave]

This is a friends PC running XP. He has just moved house and now his modem doesn't work. I don't see the connection here (neither does his computer)...

Anyway when he called me for help (after suggesting he turn it off and on again etc)  I told him to ensure that the phone line was plugged in OK and if that didn't work to try another cable - just in case that one had been damaged. None of that worked so I now have the ailing machine here to check out. Everything else works.

Now - before I install a new modem, here is the problem.
It dials and you can hear it clearly.
The number it says it is dialing is the one you want.
However, a little voice can be heard, which is probably saying "you have dialed incorrectly, please hang up and try again". Showing error 676.
I set up a NEW connection with my own ISP. Same problem.

Things I have tried.
1/ Lowered the dial speed.
2/ Unchecked 'check for dial tone'
3/ Made sure the country was correct
4/ Dialing with/without the area code in the box
5/ New phone leads (the ones I use)
6/ Looked for h/w conflicts - none. Com port OK
7/ Diagnostics on modem - said it was OK.
8/ Ran Norton antivirus - nothing to report

I cannot understand why this has suddenly occured, unless the 'puter was upset travelling to his new house.

ANY Ideas would be welcome.

Thanks for looking

[patio]

Is there another empty PCI slot you can move it to ? ?
Or is this an external modem ? ?
Wait for dial tone should be checked.
I'm assuming his phone dials out on this line with no problem ?

patio.  8-)

[SyneWave]

It is an internal modem, an intel one. I will swop slots and see how that does.
Thanks.

[Raptor]

Perhaps it got knocked loose?

[SyneWave]

Well if it was loose, it would have been reset when I changed the slot.
After the change I tried again - no change.
ANYWAY
I had a new modem on the shelf so popped it in the old slot and everything works.
Now I am a hero to my friend.
I know HOW horrible it is when your modem throws a wobbly... You feel like you have been abandoned by the world. Left to fend on your own. Brrrr sends a chill.

SO
I would just like to thank you for your kind thoughts and ideas on this problem and as to why it occured we will never know, just speculate.
Like you said, it could have worked loose.

Anyone for a beer?

[patio]

Sure....


patio.  8-)

[SyneWave]

 [smiley=beer.gif] [size=18]Cool[/size]

[Raptor]

Only drink mineral water, but come back anytime.