OUTLOOK very slow receiving

[soybean]

Thanks for your reply.  My father is also having the same issues, but we share the same ISP and [highlight]our hosting is with the same company.  Our hostng company[/highlight] believe the problem is with the ISP connection, however the ISP-comms company are saying that they can only check the line and e-mail provided by them

:-? Hosting company?  You did not mention that until now.  Some clarification, please?  Are you talking about an email account related to a website?

[Rob Pomeroy]

Please provide two pieces of information:

The POP3 server you are using
The SMTP server you are using

Check your email accounts settings for this info.

[zoe]

My domain hosting is in Singapore.  pop.pandr-industries.com and mail.pandr-industries.com.  Telefonica (in Spain) provide the adsl connection where I am living.  The tracert showed 18 hops and two time outs.

[Rob Pomeroy]

Okay, both those addresses resolve to the same IP, so it's probably the same email server at the end.  Here are some possible causes of your problem, ranging from most likely to least likely:

• antivirus scanning (as you suspect); try temporarily disabling it before you download - but sure not to open any attachments that haven't been scanned
• malfunctioning software at your end; try using Mozilla Thunderbird instead (for testing purposes, but you can keep it if you prefer it)
• faulty firewall at your email host
• faulty router along that route (I too received some fairly laggy reading on a traceroute)
• Singaporean email scanning (censorship) causing long delays when taking email out of the country (consider using PGP encryption)
• email host deliberately throttles download speeds to conserve bandwidth

[zoe]

OK thanks very much, I will try the virus disabling first and let you know.