vista & tesco broadband

[lesnott]

I have just purchase a new Dell with windows Vista, having problems with broadband connection(Tesco) they have sent a new disc but not working with that either, assume its the Modem any suggestions?

[GX1_Man]

What does their tech support say about this?

[patio]

There is a known issue with Vista and broadband suppliers...

Have a Read Here...

[pcdoc4christ]

If your ISP uses MS-CHAP v.1 then Windows Vista does not support it.  Contact your ISP to see if they can fix it so you can use MS-CHAP v.2.

Does the error message you get when you try to connect say something about security protocols?

[lesnott]

thank you for that info, will check with my daughter  she is the one who has purchased the new computer with (Dell / Vista package).  Trying to help her resolve  promlem. She did install the original disc with her tesco broad band on windows 98, on her new computer , now they have sent her a new disc but it still wont work.

[pcdoc4christ]

If Tesco wants to keep her as a customer, they should provide tech support for her for free over the phone.  If they cannot help her, there are usually plenty of other broadband providers in the sea.  For example, i have four in my area (2 cable, one DSL and one satellite).

[pcdoc4christ]

Isn't the free market grand!