pdf files don't open

[Juliahhenry]

For the past several weeks, I have been unable to open pdf files on my computer. The bottom of my screen states "done", but the screen is blank. How do I remedy this? I'm pretty computer illiterate, so speak to me in simple terms please Thank you for any help. Love, juliahh

[CBMatt]

Juliahh, you need to download and install Adobe Acrobat Reader to view that file format.

http://www.adobe.com/products/acrobat/readstep2.html

Click on that link for info.  Make sure you meet the system requirements.  If not, you can choose another version.  Whichever version you choose, download/install it without the Google toolbar.  Also, don't bother with the optional Photoshop Album, unless you really want it.  If you have anymore trouble, let us know.

[Juliahhenry]

Dear Matt...thank you so much for your quick reply! I am going to download the adobe acrobat now. You're awesome Love, Julia

[CBMatt]

You're welcome, and good luck.  If you have any trouble, don't hesitate to ask for more help.

Did you make sure your computer meets the system requirements?

[Juliahhenry]

Dear Matt...you saved my day! Thank you so much! I love the internet! I'm completely amazed that a total stranger offered to help so quickly! I downloaded adobe acrobat and am now able to access the pdf files! You are my favorite person of the day! Thank you again, Julia

[CBMatt]

Ha, I'm just glad I could help out.  Don't be a stranger now, ya hear?

[ntrealemail]

Why oh why did you point him to adobe.  Look up foxit reader.  Its much faster and uses less resources.

[Saviour]

Why oh why did you point him to adobe.  Look up foxit reader.  Its much faster and uses less resources.

First of all I believe the user you are referring to is a she...and not a he.  Check the username.

Also...her problem was solved and she is happy.

Nice job, CBMatt!

'Nuff said...

[CBMatt]

Thank you very much, Saviour.

She said herself that she doesn't know much about computers, so I think a popular mainstream program would be more appropriate for her.

[Saviour]

You're welcome...

Absolutely...Plus Adobe...which you recommended, has been on the market for quite some time and is not only popular, but proven.

[soybean]

By the way, can anyone comment on Adobe Reader 8?  How does it compare to 7 in terms of speed of launching?  Version 6 (6.0.1)  was slow to launch and Adobe apparently got the message that users were complaining and so they improved version 7 to launch faster.  

[Saviour]

soybean...

I have 8 installed, and the installation went fairly quickly, however, comparing it to 7...well, 7 was much faster when it came to loading pdf files.

I'm satisfied with its overall performance, though.  It does let me read pdf files even though it takes a little longer to load.

If I had my "druthers", I'd "druther" be using 7.

[soybean]

Thanks for that info.  I think I'll stick with 7 until compelled, for some reason, to upgrade to version 8.  And, I expect that will be quite awhile.

By the way, you can download version 7 from Adobe if you want to go back to it.

[Calum]

Or get Foxit . . .